Job description
Job Description
ADM Animal Nutrition Premix/Amino Acids
This is a full time, nonexempt position.
This colleague will be responsible for managing and entering orders from a shared inbox.
Coordination with sales team, warehouse, shipping and trucking to ensure timeliness of delivery.
Responsibilities:
- Manage customer orders from a shared inbox.
- Order entry & Invoicing within Oracle and IBM.
- Manage customer complaints, product returns and certificate requests.
- Work with production facilities to coordinate production, logistics and product availability.
- Liquid Tank inventory management and scheduling within OIS.
- Align with the sales and commercial team on customer issues and price files.
- Coordinate with trucking dispatch and 3rd party locations to schedule customer deliveries.
- Prepare bills for payment.
- Set up new sold to/ship to customer information within MDM.
- Set up new vendor and remits within Coupa.
- Must have good communication skills via email and phone and be able to multi task.
- Prioritize daily work to take care of customer needs and concerns.
- Strong Written and verbal communication skills
- Ability to multi task and work in a team-oriented environment
- Attention to detail
- Decision-making abilities
- Excellent Keyboarding skills
- The ability to learn web based and other applications as needed
- Proficiency in Microsoft Excel, Word and Outlook
- A positive, customer focused disposition
- Candidate will be asked to cross train with expectation to fill in for customer support team members as needed due to vacations, etc.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of a pre-employment drug screen and a background check.
About ADM:
EEO
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