Job description

Customer Success Manager Software CX Suite

Criteria for the Customer Success Manager:

1. Preferred: Bachelor of Science

2. The Customer Success Manager should understand retention and upsell of existing accounts

3. Preferred: You’ve been a Customer Success Manager or Account Manager with a quota

4. You have been a CSM for ERP software; however, not required

5. The Customer Success Mansager should be naturally curious, love to learn, and enjoy helping others succeed

BrainSell is seeking a talented, results-oriented, and passionate individual to join our growing Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining solid relationships with existing customers, maintaining customer retention and customer satisfaction while uncovering opportunities to upsell and cross-sell our products and services to help our customers improve their business.

In addition:

• You’re fun and funny
• Possess strong written and verbal communication skills
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent team player and able to work under own initiative
• Ability to learn and adopt new technologies
• Strong critical thinking, analytic, and problem-solving abilities
• Well-organized with great attention to detail
• Proficiency with CRM solutions and a willingness to learn new technologies

The Customer Success Manager is ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $42,500.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Customer Success: 2 years (Required)
• B2B sales: 2 years (Required)

Work Location: Hybrid remote in Danvers, MA 01923

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