Kanarys, Inc. is a mission-driven technology company that provides the tools organizations need to create long-term systemic change around Diversity, Equity, Inclusion, and Belonging (DEIB) challenges. Our platform provides the framework, insights, and expertise companies need to incorporate best-in-class DEIB into every area of the organization. We are transforming DEIB work with data and partnership throughout the DEIB journey.

Kanarys has been featured by several notable news outlets including Good Morning America, Entrepreneur, Inc., TechCrunch, Forbes, CNBC, WFAA, and more. Kanarys is also backed by Google, Morgan Stanley, Seyen Capital, HubSpot Ventures, Tech Square Ventures, Revolution’s Rise of Rest Seed Fund, Startfast Ventures, Rackhouse Ventures, and others.

As a Customer Success Manager at Kanarys, you’ll be an instrumental player in our growth as we accelerate our efforts to partner with enterprises while focusing on creating and delivering amazing customer experience. This individual focuses on leading customer onboarding, defining/communicating customer success plans, regularly updating the main stakeholders on account status, and identifying areas for growth. This role reports to the Director of Customer Success.

What You’ll Do

• Be responsible for validating and championing the expansion and adoption growth with your book of business
• Manage the onboarding experience for customers and coach customers alongside their business needs on a defined timeline, promoting methodologies and business practices to promote DEIB within their workplace
• Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
• Maintain high levels of customer engagement and satisfaction with a focus on customer value and loyalty
• Increase user adoption, retain customers, and create opportunities to upsell products and services
• Partner with Sales, Marketing, Product, Finance, and Data teams to champion customer needs and improve their experience

What You’ll Bring

• 3-5 years of B2B software customer success experience
• A genuine desire to create more equitable workplaces. Strong DEIB acumen is a plus.
• Strong written and verbal communication and presentation skills
• Ability to manage and interpret customer behavior through metrics and CRM data
• History of driving positive customer experiences and outcomes
• High level of intellectual curiosity
• Strong empathy for customers and a passion for revenue and growth
• Analytical and process-oriented mindset
• Customer-centric mindset and commitment to delivering mutually beneficial results
• High functioning in ambiguity and fast-paced growth environments
• Project management experience is a plus

What We Offer

• Medical, Dental, Vision, FSA, HSA, Commuter, Life, and Disability Benefits
• Unlimited PTO
• Competitive Base + OTE
• Flexible and remote working culture
• 401k and equity plan
• Bi-annual company retreat
• The opportunity for growth in a mission-driven and well-funded start-up

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We believe everyone belongs at Kanarys.

Kanarys is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Kanarys prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law. Kanarys conforms to the spirit as well as to the letter of all applicable laws and regulations.