Fast-growing global start-up is looking for an ambitious Customer Success Manager with experience from the Real Estate industry to create long-term, trusting relationships with our customers in the US.

Realforce (former Adfenix) is a fast-growing tech startup providing an enterprise Marketing Operations platform engineered exclusively for the Real Estate industry. Described by Inman as ‘the new mantlepiece for proptech’ and being awarded “Best International Growth” by Ernst & Young, we provide our customers with marketing programs in a league of their own.

Headquartered in Sweden, Realforce has over the past 8 years established a strong market presence in Scandinavia, UK, Ireland, and Australia. Our current chapter sees us experiencing tremendous growth in the US market, and we are looking for a Customer Success Manager to join our growing Sales team.

Do you have what it takes to join us on this thrilling ride?

The position

As a Customer Success Manager, you will oversee a portfolio of assigned customers, develop new business from existing clients, increase customer adoption of our products, and actively seek new sales opportunities.

In addition to overseeing your portfolio, you will take responsibility for the user support queue and be fully trained by our support team in Sweden on how to deal with agent and user inquiries. This will allow you unique access to insights and personal growth within the business, allowing you to take on more responsibility within our exponentially growing US sales team and business.

You will be required to liaise with cross-functional internal teams to improve the entire customer experience. You will also collaborate with the rest of the US team.

This is a fully remote position, with onsite visits to the client’s offices required. The role also includes occasional travel to our offices worldwide. Especially in Stockholm, Gothenburg, and London to collaborate with other team members.

What you'll do

• Your primary mission is to nurture and grow our existing customer accounts.
  • This includes active collaboration with the rest of the team to ensure that customers in your region:
    • Grow their market shares and recognize Realforce as a critical element to their business success
    • Are given an exceptional onboarding experience by following and improving existing processes
• Your responsibilities are:
  • Serve as the lead point of contact for all customer account management matters
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Respond to agent and user inquiries through our support queue, solve technical issues, and escalate when necessary to internal teams in Sweden
  • Provide an exceptional experience of launching Realforce’s products within customer organizations
  • Onboard Realforce products to contribute to your customers’ business success
  • Craft and execute special projects to foster stronger partnerships demonstrating success
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics

What we want to see in you

• Fluency in professional English.
• It is a requirement to have experience from the US real estate industry
• You have demonstrable success in creating and executing plans for enterprise customers in the US real estate industry
• Experience in managing and growing a customer base
• Experience with (SaaS) tech stacks (eg. Salesforce)
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• A quick and constant learner where your curiosity and desire to learn are noticeable and always present. You’re not afraid to ask questions and you are relentless in finding solutions to new challenges.
• A methodical approach to dealing with customer issues as part of retention work
• Being calm and methodical, even under pressure
• A strong team player, but with an ability to self-start and self-initiate
• A valuable culture-add for Realforce as we enter the next phase in growing our business

Nice to have

• Experience developing both internal and client-facing CS processes
• Experience creating Sales Enablement materials

What we offer

• By joining the fast-growing team at Realforce, you will be rewarded with exciting days and a high degree of freedom and space for growth, both professionally and personally
• An exciting role with the opportunity to be a major contributor to Realforce's success in the US market
• An opportunity to contribute new thoughts, ideas and processes to the global real estate industry
• Participation in a diverse and global team of people all driving towards success
• Opportunities to stretch yourself and improve your skills
• You will be supported by ambitious high achieving individuals aiming to push the limits in new directions
• Competitive market-related compensation and health insurances
  
• Home office equipment

Location: United States (Eastern or Central Time preferred)
This is a fully remote role where you work from home. You need to be eligible for working in the US, we do not sponsor visas/relocation for this position. Travels within the US is part of the role, as well as occasional travels abroad.