Database Engineer (Salesforce)
Job description
PRIMARY DUTIES & RESPONSIBILITIES:
- Configures standard and custom objects, flows, roles, permissions, sharing sets, approvals, and triggers in Salesforce
- Participates in the day-to-day administration and configuration of multiple Salesforce organizations for numerous DoD customers
- Possesses strong written and verbal communications skills
- Provides demonstrations using WebEx, Team's, or other DoD approved video conferencing solutions
- Minimal Travel (10% or less)
- Bachelor's Degree and related experience in business or technology
- Minimum 1 year Salesforce experience, building applications, configuring standard Salesforce objects, providing customizations, & automating features and processes
- Experience with Standard and Custom Objects, Flows, Roles, Permissions, Share Settings, Approval Processes, Triggers, Reports, Dashboards, and Communities
- Ability to support day-to-day tasking on multiple Salesforce organizations for multiple external customers
- Ability to work as part of a team to improve the existing capabilities and build out new functionality
- Experience performing QA testing for iterative development cycles across various Salesforce implementations
- Ability to transition customer requirements into Salesforce implementations
- Ability to provide day to day end user support and assist users to increase their knowledge of Salesforce
- Some experience creating and managing users, profiles, roles and permissions
- Previous experience importing and exporting data
- Ability to troubleshoot Salesforce issues and escalate as needed
- Ability to learn customer systems/processes, identify workflow or system improvements, and articulate benefits clearly
- Able to gather and analyze requirements, facts, and data to solve complex problems, draw inferences, weigh alternatives and present logical solutions
- Experience creating training and user documentation as well as maintaining ongoing documentation processes as business needs evolve or features are added
- Demonstrated proficiency with Salesforce's declarative capabilities, including flows / validation rules, data security features, and deployment of change sets
- Self-disciplined, motivated, and eager to learn!
- Saleforce.com Administrator Certification is a plus
- Experience with APEX, APEX TRIGGERS, VISUALFORCE, Lightning Web Components, Einstein, HTML, JAVA, SQL, SOQL, Tableau CRM/Lite/CRM Analytics, DocuSign, creating reports and dashboards in Salesforce as well as PowerBI, and/or S-Doc's a plus
- Proficient skills in Excel, Outlook, Word and PowerPoint
- Previous Risk Management Framework (RMF) support experience a plus
- Experience developing Standard Operating Procedures (SOPs) and Technical Documents
SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AND ELIGIBILITY FOR A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET / SCI LEVEL
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