Thornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-conviction manager of fixed income, equities, and multi-asset solutions. With $38.7 billion AUM and $1.2 billion AUA as of 31 December 2022, the firm offers mutual funds, closed-end funds, institutional accounts, separate accounts for high-net-worth investors and UCITS funds for non-U.S. investors.

Thornburg’s U.S. headquarters is in Santa Fe, New Mexico with offices in Hong Kong and Shanghai.

As an independent firm, Thornburg can take on a wide range of opportunities, explore ideas thoroughly and work across strategies to deliver consistent risk-adjusted outperformance over the long term. The firm attracts free-thinking professionals who are eager to pursue investment outcomes beyond the confines of popular wisdom. From nimble operational capabilities to principles and actions fitting of a global citizen, Thornburg’s world-class investment platform and team are aligned on strategy to serve investors.

Job Summary

Helping with Tier 1-3 support for an investment Management firm supporting 250+ users and 32 departments and several sub-departments in Santa Fe. Also supporting 50+ users who are throughout the United Sates, the UK and Asia.

Duties and Responsibilities

• Works closely with experienced team members who are responsible for providing technical assistance and support both on-site and remotely.
• Assists with computer systems, hardware, software and some network support.
• Responds to support requests, runs diagnostic programs, isolates problems and determines and implements a long-term solutions.

Job Benefits

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance plan, commuter benefits, student loan repayment program, education reimbursement program.
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral program.

• 2 to 5 years’ experience with computer troubleshooting in a fast-paced environment .
• Ability to multi-task with minor supervision.
• Excellent customer service – professional, empathetic, helpful with a positive attitude, who is proactive in finding solutions and follows up with customers.
• Comfortable supporting all levels of users including C-Level .
• Strong teamwork and collaboration - Comfortable starting conversations, asking questions .
• Strong attention to detail.
• Ability to document process to help build and maintain current Confluence knowledge base .
• Strong organizational and time management skills.
• Experience with:
  • Active Directory & Azure administration – account setups .
  • Citrix environment setup and support – Creating VM’s, adjusting resources .
  • Computer hardware experience i.e., installing memory, hard drives, video cards, batteries.
  • Monitor, printer, scanner, phone, webcams, external speaker setups and deployment .
  • AV Support - Zoom Rooms, Projectors, Sound Systems .
  • Working with confidential information (PII).
• Familiar with:
  • Mobile Device Management – Azure Intune, Maas360, JAMFNow .
  • Monitoring tools i.e., Anti-virus (SentenlOne), Goliath.
  • Service Management Tool/Ticketing System – Freshservice .
  • Supporting mobile devices i.e., iPhones, iPads, Androids .
  • MacOS 12 Monterey.

Personal Characteristics

• Excellent verbal and written communication skills.
• Strong work ethic – on time, responsible, sees work through from start to finish.
• Has a positive attitude who really enjoys helping others.
• Someone looking to stay and grow technically in this position as well as work with other IT groups on projects and support.

Physical Requirements

• Ability to work at a computer for extended periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.
• Ability to lift or move a minimum of 30 pounds with or without assistance.
• Must have a driver’s license for off-site support

Santa Fe is the capital of New Mexico. Founded in 1610 and nicknamed "The City Different," Santa Fe captures hearts and minds with its museums, restaurants, theater, opera, and adobe-style architecture. With an average of over 300 sunny days per year and picturesque landscape, it's no wonder that outdoor activities such as skiing and hiking in "The Land of Enchantment" attract visitors from around the world.

Don’t meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification. At Thornburg, we are dedicated to building a diverse and inclusive workplace and consider a broad array of candidates with a variety of skills, workplace experiences, and backgrounds. We are proud to be an equal opportunity employer. Thornburg believes that diversity and inclusivity are vital to positive long-term success for our strategies and the firm's broader business outcomes. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background.