Job Requirements

The Director of Operations is responsible for providing active, hands-on leadership to meet and exceed each hotels revenue, house profit and guest satisfaction goals for his region. This individual is expected to be the primary person overseeing the properties both operationally and financially. This position reports to the Senior Vice President of Operations.

Duties and Responsibilities

• Ensure properties are being maintained in a lean, efficient and effective manner.

• Partner with Payroll/Human Resources and Accounting team members to resolve HR/payroll and accounting related issues.

• Assist in the development of corporate initiatives by providing specific input as strategies are developed to drive gross revenues and RevPAR.

• Advise Executive team on financial planning budgeting, cash flow and operation policy matters.

• Responsible for assessment of performance, working with General Managers on strategy implementation, assessment of performance, and redirection as required to maximize performance.

• Ensuring budgeted revenue and house profit for all properties are met while maintaining all hotel standards.

• Ensure all hotels meet and exceed service and product quality goals by constantly monitoring results, evaluating, and re-designing processes, and implementing changes as needed.

• Establish and monitor staff performance and development goals, assign accountability, set objectives, establish priorities and conduct annual performance reviews.

• Mentor and develop staff using a supportive and collaborative approach: assign accountability; set objectives; establish priorities; and monitor and evaluate results.

• Promote a Culture of results-oriented Performance throughout all properties.

• Plan, coordinate, and execute the annual budget process.

• Maintain and advance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.

• Create and maintain synergies among all properties in all areas including sales, maintenance, financial processes etc.

• Ensure General Managers are communicating with staff regarding current programs and procedures.

• Maintain high brand QA results including inspection/audits by local, state and other inspections by various authorities

Required Skills and Experience

• A minimum of 5 years' experience in senior management/above property role within the hospitality industry.

• Proven track record of success facilitating progressive organizational change and development within a growing organization.

• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.

• Strong mentoring, coaching experience to a team with diverse levels of expertise.

• Superior management skills: ability to influence and engage direct and indirect reports and peers.

• Self-reliant, good problem solver and results oriented.

• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.

• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.

• Ability to operate as an effective tactical and strategic thinker.

• High level of flexibility regarding overtime during busy periods as required by the business.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Experience

Required Skills and Experience

• A minimum of 5 years' experience in senior management/above property role within the hospitality industry.

• Proven track record of success facilitating progressive organizational change and development within a growing organization.

• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.

• Strong mentoring, coaching experience to a team with diverse levels of expertise.

• Superior management skills: ability to influence and engage direct and indirect reports and peers.

• Self-reliant, good problem solver and results oriented.

• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.

• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, investors, peers, staff and guests.

• Ability to operate as an effective tactical and strategic thinker.

• High level of flexibility regarding overtime during busy periods as required by the business.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Benefits

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.