Job description

The Recovery Center USA is looking to add a Director of Quality Improvement to our corporate office in Georgia. This position will report to the organization’s Chief Compliance Officer. The Director of Quality Improvement is responsible for developing, managing, and evaluating the QI Program for all The Recovery Center USA’s locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focuses on guiding others in accomplishing work objectives, rewards and recognizes others, both formally and informally, in ways that motivate them. Sets clear performance expectations and objectives and holds others accountable for achieving results.
• Provides or recommends additional resources, training, and tools to support staff needs.
• Enforces and adheres to organizational policy and safety practices.
• Coordinates QI audits. Reviews medical records and other documentation to ensure quality care. Monitors utilization and service quality through payer/provider, patient satisfaction surveys and complaints.
• In coordination with the Chief Compliance Officer, coordinates and facilitates quarterly QI meeting as well as preparation of reports for the Executive Leadership Team monthly which includes information such as incident reports, patient complaints, peer review results, annual patient satisfaction survey results and updates on progress in meeting annual QI program goals and objectives. Briefs the results of clinical measures at quarterly QI meetings. Prepares each entity within the organization for CARF Accreditation surveys.
• Assisting with chart audits.
• Some travel may be required.
• Prepares reporting required of CARF including annual QI plan, UDS reporting and FTCA application data. Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies. Evaluates trends, variance, and other data to identify QI opportunities.
• Maintains confidentiality of all patient information. Adheres to policies/safety practices established by the organization.
• Performs other duties as assigned.

Competencies/Skills:

• Ability to manage multiple high visibility and complex projects with strict and competing deadlines.
• Demonstrated analytical ability in identifying problems, developing solutions, and implementing effective courses of action.
• Strong verbal and written communication skills, for internal and external customers, and with varied levels of staff and Leadership.
• Ability to translate broad strategies into specific objectives and initiatives.
• Quality orientation. Continuous improvement and innovation focus. Ability to champion change and elicit buy-in from stakeholders. Ability to collect, aggregate and analyze data. Formulates practical solutions or procedures based on data findings.
• Demonstrated understanding of the organization flow and operating procedures as well as the primary function of each position withing the healthcare team.
• Exemplifies strong leadership abilities through effective verbal and written communication, effective and written communication, effective time management, flexibility, critical thinking, problem solving and professional development through participation in continuing education.
• Prioritizes work effectively and anticipates needs of the team. Demonstrates the ability to perform and manage multiple tasks simultaneously. Ability to meet deadlines while working under pressure and stressful conditions due to workload volume.
• Applies professionalism to all interactions with health center patients, employees, providers, contractors, and vendors.
• Demonstrates dependability through attendance and punctuality.
• Continually willing to learn, embrace change and have a positive attitude.

Experience, education, training, and licensure:

• Bachelor’s degree required. BSN, MHA, MPH or similar Master’s preferred.
• Knowledge of quality improvement methodologies such as PDSA, Lean, Six Sigma.
• Minimum 2 years’ experience in a clinical environment
• Knowledge of UDS, healthcare informatics, and electronic health records.
• Experience with PCs and MS office applications. Familiarity with various systems and reporting mechanisms.
• Willingness to work flexible hours and schedules as needed by the organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• working in a clinical environment: 2 years (Preferred)

Work Location: In person

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