Job description

About us

The Cellular Resource (TCR) is the premier choice for quality renewed electronics. We purchase, diagnose, refurbish, and resell consumer electronics via wholesale, e-commerce, and retail sales channels. Our mission is to give electronics a new life! Founded in 2010, we are an established company with an entrepreneurial spirit. We are focused on accelerated growth with aggressive 36 month revenue targets. Our decisions revolve around providing the best renewed tech for our customers. We are an eclectic and tight-knit 50-person team that thrives in a fast-paced, constantly changing industry. Our creative, expert staff maintains the highest level of quality and productivity in a casual but focused environment.

PURPOSE AND ROLE

The Director of Strategic Operations is responsible for overseeing and aligning all departments to effectively execute the CEO’s vision. They will develop the overall operational business strategy to meet objectives on time. They will ensure the necessary framework, tools, and people are in place to improve operational efficiency. They will achieve this through analysis, strategy development, implementation, maintenance, reporting, and incorporation of feedback.

RESPONSIBILITIES

• Translate CEO’s vision and goals into executable action plans
• Develop and implement our Strategic Growth Plan (SGP) and associated action plansAssist in standardization and formalization of business structure
• Oversee operations of all departments and ensure they effectively execute plans and meet objectivesGuide departments to execute at the highest level, collaborate, and remain aligned with the company’s core foundation

Lead, motivate, and hold teams accountable for their performance

• Develop and manage operational strategies to optimize efficiency, increase profitability, and promote growthResearch: identify and analyze areas of opportunity/growth and potential risks for the business. This can include internal processes, resource allocation, software and systems, organizational structure, talent development, policies and procedures etc.

Develop: develop the SGP and create action plans/roadmaps for management to execute with timeframes, budgets, and guidance on KPI tracking/reporting
Implement: provide best practices and direction for management to effectively execute SGP implementation
Maintain: ensure KPIs are effectively tracked and analyzed, update roadmaps, collect and incorporate team feedback, suggest next steps for continued optimization
Report: oversee the team’s generation of reports and dashboards to ensure data collection and analyses are accurate, concise and effective

• Ensure compliance with relevant laws, regulations, and standards such as our Responsible Recycling Certification (R2v3), ISO 9001/14001/45001
• Develop and maintain key relationships with partners and contractors
• Assist with business development such as conducting basic market research/analysis and identifying new business opportunities
• Ensure business units are operating within budget
• Assist our contract marketing and branding team with rebranding and the creation of additional business units as part of the global company portfolio (began Q1 23, scheduled completion Q4 23)

REQUIRED EXPERIENCE & EXPECTATIONS [FOR JOB POSTING]

7+ years of experience with the following:

• Leadership role with proven ability to effectively lead cross-functional teams in a rapidly changing, entrepreneurial environment
• Able to seamlessly connect the dots in a complicated, changing web of information and processes. Utilize this aggregated knowledge to make informed decisions that drive the company’s success.
• Efficiency / LEAN manufacturing experience or work in a production-based environment
• Excited to wear many hats and be flexible with responsibilities
• Willing to learn and grow to oversee additional departments
• Critical thinking and problem solving / analytical thinking
• Works independently

EXPECTATIONS

• Remain aligned with the core foundation and act in the best interests of the company with regard to ethics and integrity
• Be honest and trustworthy
• Follow policies and procedures
• Maintain professionalism inside and outside of the workplace, especially when wearing TCR branded attire or representing the company
• Exercise extreme attention to detail
• Be willing and able to take and provide work direction
• Arrive on time and work within scheduled hours, sometimes staying late if needed
• Maintain organized work areas
• Be willing and able to drive to and from TCR locations as needed
• Be eager, proactive, and dedicated to the company’s success
• Understand inventory control concepts
• Gain a thorough understanding of applicable TCR software
• Use excellent verbal and written communication with teammates, management, and vendors
• Be able to multitask in a fast-paced, constantly changing work environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Raleigh, NC 27617: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person

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