Job description

Enrollment Director (Call Center Director)

OUR MISSION • TAKING THE CHURCH TO WHERE IT’S NOT.

Bethany International equips the next generation to share the Good News with those with little to no access to the Gospel. We train students, send missionaries, and partner with local people all over the world so that all will know the name of Jesus Christ—this is the Great Commission.

Job Overview

Meet established admissions for Bethany Global University (BGU) undergraduate and graduate programs by providing leadership to the recruitment team, through training and coaching, quality assurance, and maintaining accurate admissions communication tools and processes in cooperation with the Marketing Department, Admissions Supervisor, Acceptance Supervisor and Financial Aid Director.

Core Skills for Roles at Bethany

§ Effective communication skills benefit internal and external relationships.

§ Digital knowledge, experience, or ability to learn technology.

§ Team player—works well with others!

§ Teachable and quickly pick up on new ideas, processes, and procedures.

§ Recognize big ideas, but also pay attention to details, are organized, good at planning and possess the ability to manage multiple projects at the same time.

§ Will take initiative to do what needs to be done.

§ Servant heart and attitude—no task is too small. Willingness to serve where and when needed.

Key Competencies & Experience Needed for this Job

§ 2+ years of experience in Call Center Management

§ Bachelor’s degree in related area (business, leadership, etc.) preferred.

§ Demonstrate computing proficiency, especially in Microsoft Office environment.

§ Proven ability to teach and develop plans for individuals.

§ History of developing strong team cohesion

§ Experience in using various forms of marketing, CRM, and VOIP technologies and systems (Infusionsoft, Salesforce, Microsoft Dynamics 365, Ring Central, Gravity Forms, Fix Your Funnel, Survey Monkey, Populi or other SIS).

§ Meet the enrollment goals established for BGU undergraduate and graduate programs

o Provide leadership to the Recruitment Office

o Supervise, train, coach, and lead the student managers and enrollment counselors.

o Lead and improve the started to completed applicant process, ensuring call volume stays at or above 200 calls per day.

o Provide thorough and timely initial and on-going training for all direct reports.

o Implement quality control measures for maximum effectiveness.

o Coordinate regularly with the Marketing Director, SVP Operations, and Financial Aid Director on messaging, communication tools and resources, recruitment strategy, technology, processes, and procedures.

o Serve on the planning team and participate in campus visit events like Preview Days, daily campus tours, and arrival day for incoming freshmen.

o Continue to bring in a list of students as an enrollment counselor, keeping up to date with changes and making phone calls to support team as needed.

§ Provide oversight of Practical Training Students

o Consistently follow and enforce PT program and BI staff policies.

o Contribute to and follow through on Enrollment strategic planning

o Meet individually on a regular basis with direct reports and the SVP of Operations

o Provide feedback to develop desired results through timely evaluations, side by side coaching, survey results and metrics.

o Foster a culture of prayer for one another, for objectives and for prospective students.

o Identify, train and recruit toward increased responsibility and personal and professional development.

o Run PT Development weekly for the Call Center, building a strong team culture, which promotes trust, excellence, spiritual maturity, appreciation, and fun.

§ Collect and report on analytical data for historical purposes and decision-making at all stages of the admissions funnel

o Develop daily, weekly, monthly, and annual metrics to help direct reports stay focused on objectives.

o Collect, analyze, and draw conclusions from team performance and admissions funnel data.

o Run the Admissions Team at weekly meetings and ad hoc settings, as needed, to address issues related to recruitment based on data.

o Create, collect, analyze, and act upon survey results and other feedback from prospective students and campus visitors.

§ Implement Strategic Changes that Benefit Admissions in the Future

o Using years of experience, identify, vet, and execute new strategies that have not been used in the enrollment office such as in person events and conferences, SDEO opportunities, etc.

o Engage Academic Deans and VP’s in thinking through existing degree opportunities and messaging.

o Engage with BGU Leadership Team to define where Admission growth could be achieved through change and overcome objections as we press towards that change.

o Be a standard bearer of the mission and vison of Bethany while ushering us into the future.

§ Coordinate Break/Fix

o Notify the CRM Management team when Infusionsoft or Microsoft Dynamics 365 is not working properly to help troubleshoot

o Grow in expertise in our CRM system to add strategic leadership to the objectives.

§ Assist and perform all other duties as assigned.

Working Conditions & Physical Requirements

§ Must be able to be on screen 8 hours per day

§ Primarily sedentary work in fast-paced environment

§ Flexible schedule is required in order to provide supervision to director reports working on three different shirts. Extra hours should be expected during peak season, the campus visit events and orientation.

§ May need to be able to lift up to 10 pounds

Basic Info on Role

Department Association • Bethany Global University Admissions

Status • Regular Full-Time, Exempt

Reports to • Senior Vice President of Support Operations

Benefits • Health, Dental, Vision, HSA, 403B retirement match

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Direct sales: 3 years (Required)
• Recruiting: 2 years (Required)
• Management: 2 years (Required)

Work Location: One location

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