Job description
CROSS COUNTRY ADJUSTING is seeking an
Entry Level IT Assistant to work in a hybrid role out of our Pageland, SC office.
JOB DESCRIPTION
This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department.
The following will be expected:
JOB DESCRIPTION
This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department.
The following will be expected:
- Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
- Communicate effectively with employees via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
- Repair, configure and maintain hardware, software, and peripherals.
- Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
- Assist with the creation of FAQ's and knowledge base submissions.
- Assist with network installations including cabling and components.
- Maintain good working relationships with assigned supervisors and coworkers.
- Perform additional duties as required by management.
- Support satellite offices and remote users.
- Assist the main IT Director in all areas as requested.
- Starting Salary will be between $50,000 and $60,000 annually based on experience.
- Health Ins.
- Dental Ins.
- Vision Ins.
- PTO
- Generous Vacation Package
Flexible work from home options available.
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