SERVPRO of Lynn/Lynnfield/Salem/Peabody/Marblehead Estimator and Production Manager Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Restoration Estimator and Production Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! Summary

In addition to being responsible for the hiring, training and managing of our production staff, the Mitigation Estimator and Production Manager is responsible for managing a wide range of functions necessary to successfully obtain, bid and price mitigation projects. They are responsible for ensuring an accurate scope of work is created, delivering a consistent and complete estimate, and maintaining a high quality of service in all dealings with customers, clients, and resource providers involved in mitigation services.


Primary Roles and Responsibilities

1. Customer Satisfactiona. Respond quickly to all mitigation leads and successfully turn them into jobsb. Establish customer relationship for mitigation services.c. Educate customer on the mitigation process.d. Work with insurance adjusters to obtain claim approvals.e. Ensure that estimates meet client and adjuster requirements. 2. Project Initiationa. Create an accurate sketch and initial scope of work for mitigation projects using Xactimate software.b. Deliver a consistent and well-defined initial estimate.c. Recognize project constraints and/or needed upgrades.d. Work with Project Manager to ensure proper scope of work for mitigation team. 3. Project Planninga. Work with Project Manager to deliver thorough, complete and accurate final estimate to office for customer/insurance invoicing.

4. Staff Management
a. Hire, train and manage production staff including technicians and crew chiefs. Necessary Experience and Skill Set

• 2 years previous restoration industry estimating and/or insurance adjusting experience

• Superb customer service track record

Must have proven track record of developing and managing a successful team

• Effective written and oral communication
• Advanced math skills
• Proficient use of Xactimate™ estimating software
• Critical thinking and problem-solving skills
• Team Player
• Must have a good driving record

Formal Education/Training

• HS diploma required, BA in engineering, construction science or similar relevant field preferred

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level at individual jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m., Monday–Friday, 40+ hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may occur. Pay Rate Based on experience, with possibility of bonus pay and increases based on merit.
Benefits:
Company vehicle
401K w/match
Paid holidays and vacations
Employee health, vision, dental insurance...PAID 100% BY COMPANY SERVPRO of Lynn/Lynnfield/Salem/Peabody/Marblehead is an EOE M/F/D/V employer Each SERVPRO® Franchise is Independently Owned and Operated. Revised 07/20

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.