Job description

The Registration Coordinator is responsible for the day to day and on-site operations of Yankee Dental Congress registration as well as other education events. This position will be the lead member of the customer service team that fields telephone and online inquiries regarding Yankee housing and registration. We are looking for a strong team player that can work both collaboratively and autonomously to complete tasks, and a professional and personable individual, who displays a passion for great customer care.

Duties and Responsibilities:

· Manage the registration system timeline and assure all tasks are completed by the appropriate party at the appropriate time including monitoring the registration process

· Direct and manage all day-to-day registration activities on-site at Yankee Dental Congress and other MDS events

· Work to convert each inquiry to an attendee and assure timely follow-up of mailings or emails

· Assist attendees throughout the registration process via phone, email, and chat

· Audit registrant data on a frequent basis to assure registrations are accurate and manage the integration of data between the registration system and Salesforce to run various reports on a weekly and as needed basis

· Serve as liaison between registration vendors and other staff members as well as for Registration Chair and the committee

· Work with various MDS staff to produce registration reports and other resources

· Work with Marketing Director to develop customer relationship initiatives and forecast trends in attendance

· Make proactive calls to past attendees to thank them for their business, register them for future events and document to create a history/audit trail for each customer contact

· Work with Customer Service staff on how to use the Registration System and on Yankee’s show practices and policies

· Update the database including researching new prospects and updating current records

Education and Experience
· Bachelor’s Degree preferred

· Customer Service Representative Experience

· Work experience in a non-profit organization a plus

· Ability and willingness to initiate outgoing calls to our members and convention attendees

· Exceptional interpersonal communication skills, with strong customer satisfaction focus

· Ability to complete high quality, accurate work within imposed time frame

· Detail oriented and well organized, neat in performance of work

· MS Word and Excel required, Salesforce a Plus

· Ability to work independently, as well as part of a team

· Requires a highly motivated individual with a positive, proactive approach when identifying problems and improving processes

· Flexibility and ability to adapt to changes in assignments as things can change frequently based on customer requirements

Other Qualifications

· Availability to participate in evening and weekend meetings as required

· Must maintain a valid driver’s license and be willing and able to drive to out-of-state and in-state meetings as required

· Availability to attend Yankee Dental Congress annually, generally the last week in January, in Boston

· Ability to lift, push, and/or pull 30lbs

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Southborough, MA 01745: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Registration: 1 year (Preferred)

Work Location: In person

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