Job description

Fairmont Gold Supervisor

At Fairmont Hotels & Resorts, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite “hotel within a hotel” experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional “Fairmont Gold standards” to life – and turn moments into memories for our guests.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Maintain complete knowledge of and comply with all departmental policies/ service procedures/ standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge at all times of all hotel features, services, and hours of operations.
• Review all Fairmont Gold reservations to ensure requests are met and al Fairmont Gold Standards are adhered
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs

Your experience and skills include:

• Fluency in job related English, both verbal and non-verbal required.
• Previous guest service experience required
• Previous property management system required
• Strong interpersonal and problem solving abilities
• 3 years- experience in similar position
• Ability to communicate in second language, preferably Spanish.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work well under pressure, in a fast paced environment.

Physical abilities:

• Endure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position (sitting) throughout work shift
• Walking, bending, pushing, pulling, kneeling, use of ramps and stairs

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

COVID-19 considerations:
Company follows the ALLSafe precautions from Accor.

Experience:

• Hotel: 1 year (Required)
• Guest services: 1 year (Required)

Work Location: In person

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