Experienced Customer Service Representative

Full Time
Ephrata, PA 17522
$46,280 - $53,222 a year
Posted
Job description

We are looking for an individual who is passionate about serving others. This individual must enjoy interacting with customers, while helping to simplify complicated situations. A strong candidate can describe themselves as patient, calm, approachable, good listener, humble, and a team player. Signature is a team of individuals working together for the common good, focused on building lasting relationships, inspiring trust, and positively impacting our community.

Primary responsibilities:

  • Provide excellent support to dealers through multiple forms of verbal & written communications
  • Assess the nature & root cause of issues & provide timely resolutions
  • Expert in Signature’s products and industry; partnering with peers throughout the organization
  • Perform various computer-related tasks within proprietary order system
  • Manage high volume of emails and phone calls

Qualifications:

  • 2 years Customer Service experience required
  • 2 years Custom Cabinet Industry experience required
  • 1 year Microsoft Office Word / Excel experience required
  • 1 year AutoCAD experience preferred

Job Type: Full-time

Pay: $46,280.00 - $53,222.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Work setting:

  • In-person
  • Office

Experience:

  • Customer Service: 2 years (Required)
  • AutoCAD: 1 year (Preferred)
  • Microsoft Office (Word / Excel): 1 year (Required)
  • Custom Cabinetry Industry: 2 years (Required)

Work Location: In person

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