Job description

The purpose of a Front Desk Manager is to support the Front Office Manager in assuring the overall success of the hotel by meeting or exceeding the guest expectation for service.

Essential Job Duties

• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Works side by side with front desk associates when necessary to provide outstanding guest service
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely Front Office Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North Charleston, SC 29406: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)

Work Location: One location

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