About Us:

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Role Summary

Provide consulting across food and beverage areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance in food and beverage experience areas as the primary resource for high level specialized/technical knowledge of the guest experience and hotel operations. Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan.

Essential Duties and Responsibilities - (Key Activities)

• Consult with key clients to address food and beverage specific performance gaps in product/quality, service levels, execution, hotel staff morale/retention and training needs when deployed by the FPS team. Prescribe programs and tools that support performance initiatives and strategic objectives. Help clients and stakeholders question their assumptions, determine their needs, and plan implementation strategies for achieving their goals.
• Analyze hotel performance data provided by Operations Analytics & Insight team to develop insights around potential solutions to hotel performance issues in the areas of guest experience and operations.
• Develop hotel action plans specifying key next steps to drive guest experience and operational performance.
• Communicate results of consulting session to FPS team and align on next steps for follow-up.
• Train hotels on brand food and beverage programs, concepts, tools, resources, and training.
• Understand the results that stakeholders desire from various processes and provide insight into how efficiently and effectively those results can be achieved.
• Effectively comply with guidelines for all brand-specific food and beverage tools/programs, providing consultation to ensure effective program management in each assigned hotel. Assist GM and/or hotel leadership teams with implementation and ongoing support of brand-specific food and beverage initiatives.

Education –

Bachelor's or Associates Degree in Hospitality Management or Culinary Arts, or relevant field of work, or an equivalent combination of education and work-related experience.

Experience –

5 to 7 years progressive work-related experience. Experience in hotel or restaurant operations (as Restaurant GM, F&B Director, Manager or other multi-unit restaurant management at the unit or corporate level) preferred, with demonstrated mastery of food and beverage operational procedures, general industry business knowledge and understanding of multiple disciplines/processes related to the successful operations of F&B outlets and meetings/events. Group facilitation and consulting experience are highly desirable.

Technical Skills and Knowledge -

• Demonstrated expertise in F&B operations, product/quality, service, and people tools/processes.
• Able to coordinate with FPS to deliver support that is most needed.
• Ability to interpret hotel performance data to reach actionable insights to drive performance.
• Sufficient relationship-building/communications skills to develop trust with hotels to drive results.
• Demonstrated leadership, coaching and training skills. Ability to inspire others.
• Demonstrated ability to manage multiple tasks and projects with effective follow-through and attention to detail.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, management, and colleagues.
• Demonstrated knowledge of training principles and procedures required in virtual and live classroom settings.
• Strong problem solving and time management skills required.
• Conflict management/resolution and negotiation/persuasion skills critical.
• Demonstrated effective facilitation skills and ability to lead group discussions for most effective results.
• Must be able to work effectively with GMs and leadership teams in assigned hotels and possess strong relationship development/management skills. Conflict management/resolution and negotiation/persuasion skills critical.

What We Offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.