Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Real Estate & Workplace Implementation department is currently seeking a CAFM Administrator in our Worcester, MA location. This is a full time, non exempt role.

Job Overview
Provide solutions for occupancy needs using Computer Aided Design (AutoCAD) and Computer Aided Facilities Management (Centerstone) applications and processes. Key contact and liaison for CAD/CAFM vendor and users to maintain CAD files, upgrades, service and training. Coordinates and facilitates information provided by and to Management, Move Coordinators and business unit representatives. Facilitate documents and maintains monthly rent and metric process.

IN THIS ROLE, YOU WILL:

• Process, document and file accurate Moves, Ads and Changes as received for CAD drawings.
• Maintains CAD related files including database as well as hard copy of files as necessary.
• May produce occupancy plans, floor plans, PDF files, standard reports and ad-hoc data reports.
• Maintain records and prepares monthly (occupancy) reports for CAD data validation and edits.
• Maintains process documentation in accordance with Sarbanes-Oxley requirements and participates in testing as necessary.
• Prepare for and run the monthly rent (chargeback) report and submittal process.
• Prepare and produce monthly Excel metric and volume reports
• Prepare simple CAD test fits under direction of manager
• Primary contact to CAD/CAFM vendor for upgrades, service, training, etc.
• Primary contact for CAD/CAFM users for upgrades, troubleshooting, training, etc.
• Maintain evacuation plans throughout Worcester campus
• Drive CAD standards and process for all CAD users and ensure adherence
• Provide administrative support to individuals or units, often involving work of a confidential nature.
• Provide telephone support to business unit including answering inquiries and routing calls.

WHAT YOU NEED TO APPLY:

• 3-5 Years Related Experience
• Associate’s Degree in related discipline or equivalent work experience
• Strong attention to detail and analytical ability
• Knows and applies well the fundamental concepts, practices and procedures of particular field or specialization. Solid knowledge of CAD software and Microsoft Office suite, familiarity with systems furniture helpful.

Competency Requirements:

• Thoroughness - Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free,. Carries tasks, assignment etc., through to completion
• Customer Service Orientation - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
• Analytical Thinking - Able to determine the elements of a concept or issue. Starts a task by dissecting it into manageable parts in a systematic way, Can identify action steps and timing needed to complete task on or ahead of schedule
• Technical Consulting - Provides technical guidance, and serves as a point of contact for clients/users, external contacts, and internal colleagues. Advises others on technical issues

Physical Demands/Work Environment:

• Ability to spend up to 75% of work times using computer and telephone
• Ability to physically move about in all areas of multiple fact

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

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