Job description

PRINCE GEORGE’S CHILD RESOURCE CENTER, INC.

Job Title: Family Resource Specialist
Department: Child Care Support Services

GENERAL DESCRIPTION

PGCRC is a 32-year-old nonprofit with a mission to "help create healthy and nurturing environments for children by supporting their families and educating their caregivers." A dedicated staff of more than forty provides training to parents and caregivers, home visits for families, and operates a vibrant family support center that serves immigrant families with children 0-4.

The Family Resource Specialist supports families and caregivers of children ages birth to 12 years in identifying and accessing parent education, quality child care, and other programs. The specialist provides 3 key services:

Child Care Referral Services

• By phone, virtually or in person, provide families with referrals to child care using the LOCATE software and database including monitoring and responding to online chat.
• Conduct family education regarding choosing child care and programs related to child care such as Maryland EXCELS and Child Care Scholarship.
• Contact families to determine outcomes of their child care searches (follow ups).
• Collaborate, including call transfers and warm handoffs as needed, with the dedicated Special Needs Enhanced Service for families with children with Special Needs Documents all work and services utilizing the Data System as directed by Maryland Family Network (MFN).
• Connect child care providers with LOCATE database personnel when needed and submit updates to the LOCATE database such as new phone numbers, email addresses etc.
• Complete surveys of providers to inform reporting or update the LOCATE database.

Parent Education

• Research & identify available family education opportunities in the CCRC network, the region and/or online.
• Provide information and referrals regarding family education and programs on topics such as parenting skills, family supports, protective factors, child development, and other educational opportunities.
• Assist families with enrolling in education programs.
• Assist with the development of materials.
• Attend family-focused events to distribute materials and publicize the family education services.

Navigation Services

• Assist families with applications, referrals, and appointments for services such as Child Care Scholarship, WIC, Head Start, Early Head Start, and MCHP.
• Connect families with community-based services using the referral system in Unite Us or by phone using the records in the MFN Community Resource Database
• Work with families by phone, virtually or in person.
• Research and identify local, state and national resources which can assist families.
• Communicate new resources to the LOCATE database staff for update in the Community Resource Database
• Establish relationships with staff in local agencies and organizations in order to do a warm handoff for families.

Qualifications

• Bachelor’s degree in a related field (Early Childhood, Social Work, Human Services etc.) and 2 years experience in a similar function or an Associate’s degree and 5 years experience in a similar function. Examples of similar functions are: Family Navigator, Family Engagement, Child Care Resource and Referral or Human services
• Knowledge of Maryland child care regulations and practices, early childhood development and child care. Preferred two years child care experience.

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Upper Marlboro, MD 20774: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
PGCRC takes the safety of staff seriously. We are working in a hybrid model, minimizing having lots of staff in the office at once. Masks/Tests are provided.

Ability to commute/relocate:

• Upper Marlboro, MD 20774: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Early Childhood/Social Work/Human Services: 2 years (Required)

Work Location: In person

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