Faraway Martha's Vineyard Seasonal General Manager
Full Time
Edgartown, MA
Posted
Job description
Seasonal Hotel General Manager
Description
The Hotel General Manager has a deep passion for hospitality and is responsible for maximizing budgeted revenue for the hotel. This position reports to the Regional GM of Hotel and F&B Operations. This key leadership role oversees all departments including front office and housekeeping, ensuring profitability as well as property upkeep. The Hotel General Manager position requires strong leadership skills, a desire to meet the demands of a tech-forward environment and enjoys creating memorable guest experiences.
Responsibilities:
Manages maximization of hotel revenues in alignment with the budget.- Actively participates in the development and implementation of strategies to maximize the budget in collaboration with the Regional GM of Hotel and F&B Operations.
- Oversees all property expenses including: budgets, labor and OS&E.
- Oversees inventory ordering and management, ensuring best possible prices and purchasing decisions are taken into account to meet financial targets.
- Actively recruits and hires talent working in collaboration with the Regional Director of HR.
- Leads in a positive fashion while multitasking and prioritizing workloads.
- Hires, trains, manages and mentors teams (Front Office, Housekeeping, etc) to ensure the guest experience is seamless, welcoming, and comfortable.
- Creates and manages scheduling, approving timesheets in When I Work for all departments.
- Leverages technology to manage administrative tasks including Rhythm, Mews, Gusto, etc.
- Actively participates in development and implementation of marketing programming, activations in collaboration with the Regional General Manager and Director of Sales.
- Manages and supports private events and buyouts in collaboration with Restaurant GM.
- Oversees the consistent delivery of an unparalleled guest ambiance and experience from pre-arrival to departure.
- Develops property specific policies and procedures on an as needed basis.
- Maintains and outlines high standards of professionalism including: hotel image, cleanliness, proper uniforms, and appearance standards.
- Manages personal client gratitude and actively connects with guests as well as community.
- Responds in a professional and timely manner to guest complaints and issues to resolve them.
- Troubleshoots maintenance and repairs in collaboration with the Regional Director of Engineering and the Restaurant GM.
- Creates and maintains a positive workplace culture.
- Performs other duties as assigned to meet the needs of the business.
Ideal Candidate
Candidate has strong business acumen.- Candidate has excellent analytical and problem solving skills.
- Excellent time management and multi-tasking skills.
- Candidate is detail oriented and highly organized.
- Candidate has excellent interpersonal, communication and people skills.
- Works with professionalism and is self-driven.
- Candidate has excellent leadership and team management skills with a passion for growing and developing talent.
- Knowledge of the local area: things to and places to go, and has enthusiasm to acquire that knowledge.
- Strong hotel operations knowledge, including personnel and labor relations, building maintenance, as well as budget and forecasting.
- In-depth working knowledge of the local landscape including the community, labor market, talent pool, local laws and regulations.
- Demonstrates a deep understanding and appreciation of hospitality culture including the trends, the disruptors, the behaviors and the complexities/opportunities.
- Requirements & Experience
- 5+ years of hotel management experience. Previous GM experience is welcomed, celebrated and preferred.
- Proven track record in building high-performance teams.
- Flexibility and willingness to adapt to ongoing changes.
- Ability to inspire, motivate and develop employees.
- Ability to identify problems and solve them.
- Flexible in schedule and willing to meet the demands of a 24-hour operation.
- Proficient in HR functions, including payroll, hiring, training, etc.
- Self-motivated, well organized, ability to motivate others.
- Results driven leader with ability to make the right executive decisions.
- Experience with G-Suite and its various applications (docs, sheets, calendar, etc.).
- Familiarity with Asana and Slack (preferred).
- Familiarity with Apple products and applications (preferred).
- Compensation & Benefits
- Competitive pay.
- On the job training.
- Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership.
- Leadership & professional development growth opportunities.
- Referral program.
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