DHL Parcel UK is one the UK’s leading integrated parcel businesses. As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.

Excellence. Simply Delivered. That is what we do

We are looking for a Field Account Manager to join our team

The role of the Field Account Manager is responsible for the maintenance and the growth or a portfolio of customers within a set geographical location. Be fully compliant with all internal systems and maintain all customer’s records within our CRM system.

Key Responsibilities:

• Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets
• Maintain all portfolio customers, ensuring they continue to trade with DHL Parcel UK through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• Maintain strong relationships with all departments with DHL Parcel UK

Experience Required:

• Strong presentation skills
• Ability to work under pressure and achieve set deadlines
• Be analytical in the pre-processing of data
• Excellent Microsoft Excel skills.
• Excellent planning and organisation skills.
• Fully competent with our operating systems
• Fully competent with our IT systems and product offering
• Comply with all DHL Parcel Health and Safety requirements
• Full UK Driving Licence
• Self-motivated with proven ability to manage customers and opportunities within a large geographical area

About Us:

Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mindset and commitment to deliver ‘Right 1st Time’ for all of our customers.

As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.