About TOMRA:

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Our US Food division is based in Sacramento, CA. and we are always looking for passionate individuals to join our organization. For this position we are specifically looking for an experienced Field Service Supervisor, who will be working a hybrid schedule; 50% remote out of home office or office base; 50% travel domestically/internationally.

As a Field Service Supervisor, you'll be part of a global service team and will report to the Regional Service Manager. With "Safety first" mindset throughout the daily work both at company and our customer sites.

You Will:

• Successfully lead and drive a multi-country service team to achieve goals for customer satisfaction, revenue, and control of cost.
• Research and analyze field reports & maintenance checklists to resolve pending issues efficiently and accurately.
• Perform quarterly MBOs and annual reviews for service team.
• Provide technical support and perform field service activities including commissioning, operation, testing, integration, optimization, and maintenance of automation equipment.
• Work on intelligent and pioneering technologies.
• Collaborate with customers remotely & on-site and provide consultancy that help customers to achieve highest performance and reduce food waste.
• Provide solutions to long-term and repetitive technical, commercial, and engineering problems.

Qualifications:

• 2 - 7 years of supervisor and leadership experience required; Background in field service/engineering is a plus!
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Ability to read schematics.
• Technical problem-solving, troubleshooting, and follow-up skills.
• You love to relate to customers, their views, and issues, locally and in other countries and cultures.
• You are intrigued by travelling at least 50% of the time, and with a high degree of flexibility.

Physical Abilities & Requirements:

• Must be able to drive without restrictions and for long distances.
• Must be able to pass a criminal background check.
• Must be able to frequently bend, kneel, or stand, and lift up to 80 pounds.
• Must be able to travel domestically, and internationally as needed, 50% or more of the time.
• Must be able to work from home or office base.
• Must be able to work in Food Processing plants, farms, high/low temperature facilities and in confined spaces.
• Must not have major food allergies that would impede job requirements.
• Must be able to distinguish between the full range of colors on the color spectrum.

Our Benefits:

• Training and updates on the TOMRA systems.
• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees.
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority.
• Be part of a mission to transform how we all obtain, use, and reuse the planet's resources to ensure a world without waste.
• Inclusive company culture that values diversity, well-being, and camaraderie among our teammates.
• Global career opportunities with a record for promoting internally.
• Professional development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.