About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Pay Rate: $95,000 - $102,000, Annually

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

To provide premier customer service as the Company’s front line representative to external customers by determining and satisfying customer needs whenever possible.

Primary Duties/Responsibilities:

• Give excellent customer service and maintain a positive relationship with large account customers on a continuing basis. This shall include direct communication with large account customers, investigation of service or billing complaints, and reporting unusual conditions or customer inquiries to the Customer Service and Communications Manager.
• Supervise and provide training for the Meter Readers and other responsibilities associated with position. Maintain meter-reading schedules.
• Ensure that all large meters are tested in accordance with Company and Delaware Public Service Commission requirements. This shall include performing field tests of large meters utilizing a portable large meter testing unit and maintaining appropriate records.
• Repair and maintain large meters to meet all applicable accuracy standards and maintain appropriate records.
• Conduct field meter sizing surveys in conjunction with the Company Engineering Department utilizing flow-recording equipment.
• Ensure that all large meter installations are equipped with a proper backflow device and maintain records to ensure that proper testing and maintenance are performed.
• Perform meter-reading duties for large account customers. Review monthly billings for large account customers to ensure accuracy.
• Practice safe operating procedures in conformance with OSHA Regulations and Company safety policies.
• Assist Customer Service and Communications Manager in any special projects that may be assigned.

Education/Experience/Background:

• High School Diploma or Equivalent.
• Previous field service and meter reading experience preferred.

Knowledge/Skills/Abilities:

• Excellent Customer Service skills. Proven ability to communicate effectively with the public and fellow employees, both written and oral.
• Working knowledge of computers with ability to utilize spreadsheet, word processing and various job related software.
• Basic understanding of operation of water distribution systems including cross-connection and backflow prevention. Basic plumbing and mechanical knowledge skills desired.
• Ability to supervise personnel effectively. Exceptional decision-making and problem resolvement skills are desirable.
• Knowledge of OSHA Regulations and Company safety policies.

Required Certification/Licenses/Training:

• Valid driver’s license.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.