As part of our Service Team, the Router, and Waterjet Service Specialist provides on-location service and support to our existing customer base. we are seeking a motivated individual at our Norcross Location, by providing timely, quality repair, including the execution of warranty repairs, maintenance, and installation of our products, this position plays a crucial role in ensuring our customers experience reliability and superior customer service. Successful candidates will have a minimum of 5 years of experience performing repair and maintenance to equipment, preferably in a similar position or industry,

Duties and Responsibilities:

• Professional service and installation of CNC Router Machines.
• Trains customers on CNC Router Machines.
• Resolves product and service-related concerns
• Provides customer service and online support.
• Conducts on-site service calls
• Provides guidance and support to customers.
• Works with engineers on product development and system upgrades.
• Other duties as assigned.

Qualifications:

• Degree or Diploma related to Electrical/Electronic Controls, or related field required.
• Experience with CNC machinery.
• Experience with CAD-based design software and computer science programs.
• Valid license and passport and the ability to travel without restriction required.
• Willing to travel up to 50% of work time.
• Experience in a technical role, preferably troubleshooting electrical and mechanical systems.
• Experience delivering vital customer service.
• Experience using a multimeter (or another voltage meter).
• Strong communication skills, both written and verbal, are required.
• Able to work under pressure to meet deadlines.
• French and Spanish language skills are considered an asset.
• Ability to make independent decisions and handle difficult workplace situations in a calm manner.
• Excellent organizational and time management skills with strong attention to detail.
• Strong problem-solving skills.
• Self-starter.
• Positive attitude and eagerness to learn and grow in a dynamic environment.
• Experience demonstrating a high level of discretion with confidential information.