Job description
SUMMARY
Responsible for the processing and reviewing student financial aid application records that are assigned by caseload and are distributed through an automated workflow process. A variety of tasks and duties are required to ensure eligibility and receipt of federal, state and institutional aid programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manage a case load of student records for file review, verification, reconciliation, and ensuring eligibility. Caseload management records include summer aid processing, CPS selected records, institutional selected records, revision requests, C-Code resolutions, NSLDS reviews, R2T4 calculations and returns, over-awards, packaging adjustments, student loan processing, managing suspense records, resolving conflicting or discrepant information, and working records in assigned workflow in a timely manner;
- Responding to campus staff requests for file review and processing;
- Counsel students and parents on file completion requirements;
- Perform need analysis and packaging using Federal Methodology to determine student’s eligibility for federal, state and institutional loans, grants, scholarships and student employment programs;
- Make professional judgment decisions in extenuating circumstances to determine student’s eligibility and awards;
- Monitor student eligibility requirements and review updated information;
- Establish partnerships with lenders and guarantee agencies, Social Security Administration, Selective Service Administration, Internal Revenue Service and the Immigration and Naturalization Service to resolve discrepancies on behalf of students;
- Responsible for the efficient processing of student records from application to disbursement;
- Participate in developing strategies for securing additional sources of funding to meet student’s financial need;
- Participate in developing and implementing default management strategies;
- Comply with and adhere to the Ethical and Code of Conduct policies and procedures;
- Participate in developing and implementing strategies retention to support enrollment management;
- Enforce regulatory standards in compliance with Federal, State and Institutional requirements;
- Comply with and adhere to FERPA, FTC Red Flag Rules, Gramm-Leach-Bliley, HIPPA and Federal Financial Aid Consumer Information Laws; and
- Completion of discrepancy reports as distributed by a financial aid director.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
Bachelor’s degree required.
EXPERIENCE
Three (3) years related work experience required (i.e., awarding/packaging financial aid, counseling/advising, accounting, federal/state administration, etc.).
Experience in working with security sensitive information and confidential records.
Experience with word processing, database, spreadsheet and other computer skills.
KNOWLEDGE, SKILLS AND ABILITIES
- Thorough knowledge of federal, state and institutional financial aid programs;
- Prior employment in a job with a great deal of customer contact is required;
- Position requires strong commitment to customer service
- Excellent interpersonal, oral and written skills; and
- Able to work independently; able to handle multiple tasks, set priorities and meet deadlines.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
We are currently seeking a Financial Aid Associate who will advance the institution’s proud tradition of excellence in academics, student life and community service.
The Opportunity
What are we about? Students! What do we do for them? Everything we possibly can!
We’re looking for someone to guide students through the confusing maze of federal, state and institutional financial aid options so they can focus on their academic or career goals.
Whether you’re doing job placement counseling or using the Federal Methodology, providing grievance mediation or using your best professional judgment in cases of extenuating circumstances, or staffing a special event to promote financial aid in the community, you’ll be able to rest assured that you’ve played a very important part in creating an exceptional student experience at HCC.
Houston is a city with limitless possibilities:
- Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
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