About this role:

Wells Fargo is seeking Fraud & Claims Operations Associate for Cards & Merchant Services (CMS) as part of Consumer Lending. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and credit card applications disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high-risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Previous call center experience and have ability to achieve high production and quality standards.
• Ability to have strong analytical skills, high attention to detail and accuracy, self-starter, and be resourceful.
• Knowledge and understanding of fraud debit or credit card call center or risk management.
• Knowledge and understanding of card industry fraud detection.
• Excellent verbal, written, interpersonal communication skills, strong customer service skills.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

Job Expectations:

• Training: Tuesday - Friday 9:00am-6:00pm and Saturday 8:00am-5:00pm (3-week training)
• Schedule: Tuesday-Friday 9:00am-6:00pm; Saturday 8:00am-5:00pm (work every Saturday)
• Location: 2800 S Price Road, Chandler, AZ 85286

GREAT CAREER ADVANCEMENT OPPORTUNITIES!!!

You will have opportunities to participate in programs established to help you achieve your career and development goals.

• Benefit packages include Medical, Dental and Vision Plans for team member and family!

• 401k - up to 6% company match!

• New Team members may be eligible to receive up to 30 paid days off annually, to include 11 bank holidays and 2 personal holidays.

• Tuition Reimbursement Opportunity

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.