Job Summary: The Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Company Vision & Values

Our team at St. Joe is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

Benefits Available

Full time team members are eligible for benefits after 30 days of employment. These Florida Blue benefits include a traditional PPO plan with co-payments, a high deductible PPO plan with a Health Savings Account (H.S.A.), or an HMO (Health Managed Organization). If you select the plan with the H.S.A, the company contributes to your account (prorated based on start date).

There are two dental plans through MetLife; one with traditional coverage and one with orthodontic coverage. Our vision plan is through EyeMed. St. Joe covers the cost of the short-term disability insurance, so you are always covered in the event of an unexpected illness. We cover a percentage of the cost for your long-term disability insurance. We want you to not have financial stress if life throws you a curve.

We know that you do not want to work for the rest of your life and St. Joe is committed to helping you achieve that goal. Our 401K plan is managed through Vanguard and is a safe harbor plan which holds a guarantee of our commitment to matching your contributions. We match 100% of your first 3% of your earnings and 50% of your next 2%.

Job Responsibilities:

• Registers guests and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Answer phones and respond to emails in a professional and friendly manner
• Maintain a clean and tidy front desk
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out
• Post changes to appropriate guest accounts
• Anticipating and addressing guests needs, and resolving their problems and complaints
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Provide accurate and helpful information about the hotel/resort available rooms, rates, and amenities
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• All other duties as assigned

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write, speak, and communicate in basic English preferred
• Previous customer experience preferred
• Previous hospitality experience preferred

Knowledge, Skills, & Abilities:

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to operate Microsoft Office applications effectively
• Ability to communicate clearly and professionally
• Knowledge of the surrounding areas and attractions
• Ability to construct professional relationships with local services
• Familiarity with resort check in software
• Ability to solve client issues in a friendly and timely fashion

Physical Demands:

• Requires frequent speaking, typing, writing, and standing

Working Conditions:

• Located at the front desk, at a computer and directly communicating with guests
• Standing for 8 or more hours at a time
• Exposure to upset guests at times

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.