Job description

HOTEL ANGELENO

Centrally located at the crossroads of Santa Monica and Beverly Hills, Hotel Angeleno is looking for customer-centric professionals to join our team. If your genuine warmth and helpful nature enable you to rise to every occasion, and solving problems is your second nature, this may be the perfect opportunity for you!

The opportunity:

As a Front Desk Associate, you will be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. The ideal candidate will be a positive, upbeat professional with exceptional communication and customer service skills, and whose primary goal is to deliver total guest satisfaction.

Requirements:
Strong computer skills

Professional & friendly demeanor
Multilingual skills is a plus
Able to handle and resolve stressful situations in a calm, professional manner
Must possess the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Flexible to work a varied schedule that includes nights, weekends, holidays and in rare occasions overnight shifts
Must understand the value of working in a team but be able to work and think independently with minimal supervision
Previous hotel experience is a plus

Responsibilities:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Interacting with hotel staff in a professional manner, assisting other departments with necessary information
• Promptly answering the telephone and assisting guests with any questions, directions, recommendations etc.
• Managing and resolving guest concerns
• Listening and responding to guest inquiries using a positive and helpful tone
• Maintaining an up to date working knowledge of all Hotel Angeleno amenities as well as any special events

We are an Equal Opportunity Employer

Work Location:

• One location
• Work Remotely No

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
We care about your safety and the safety of our guests. Strict Covid protocols are in place and enforced.

Education:

• High school or equivalent (Preferred)

Experience:

• OPERA: 1 year (Preferred)
• Hotel: 1 year (Required)
• Front Desk: 1 year (Required)

Work Location: In person

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