Job description

NAPA, CA

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Position Information

Company: OTO Development

Position: Front Desk Associate

Status: Full Time

Shift: First (Day), Second (Afternoon), Third (Night)

Location: 945 Hartle Court, Napa, US, CA, 94559

About Hampton Inn & Suites Napa

Explore California wine country from our comfortable hotel
Our only Hampton Inn and Suites property in Napa – just two miles from downtown Napa, CA., is convenient to multiple wineries and several famous restaurants in the area. Our modern and elegantly decorated hotel exudes the ambience of everything you’d expect to find in Napa Valley. We pride ourselves on being a LEED Certified hotel for our focus on sustainability and environmentally friendly efforts. Our hotel has received the 2017 TripAdvisor Certificate of Excellence Award.

Free, hot breakfast is served daily in our lobby, or grab one of Hampton’s On the Run breakfast bags™. Soar through wine country in a hot air balloon, dine on world-famous cuisine or walk through established vineyards just minutes from our hotel. Take the Napa Valley Vine Trail from our hotel to downtown and visit unique boutique shops. We’re the perfect gateway to wineries like Robert Mondavi, Black Stallion, Peju, V. Sattui, Artesa and Stags’ Leap. Our wine reception is from 5:00pm to 6:00pm, 7 days a week. We offer complimentary wine from local wineries in our lobby.

Relax in a clean and fresh Hampton bed® as you watch the 42-inch HDTV or surf the web with free WiFi. Upgrade to a spacious suite that includes a mini-fridge, microwave and sofa bed.

Plan an event or host a wine-tasting party in our 3,000 sq. ft. meeting room. It comfortably holds up to 200 people and features blackout curtains for privacy.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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