Job description

Signature Salon & Spa is celebrating 30 years in business. Our team consists of 46 amazing individuals who are committed to excellence in each department. We are, Front Desk Coordinators, Hair Stylists, Associate Stylists, Nail Technicians, Estheticians, Massage Therapists and our Housekeeping team.

Our company offers top quality services to our guests and provides world class customer experience with every visit.

Signature Salon & Spa is located right off a main thoroughfare in Waukesha and just moments from downtown Waukesha! A hidden gem that you always find in communities like Waukesha. We pride ourselves on creating a welcoming, fun, and relaxing environment that feels like your “third place.” We think you’ll see immediately that we are an energetic, kind, and fun group to work with.

We’re looking for qualified Front Desk Coordinators/Receptionists to join our team. We have a few openings due to our growing business.

Job Summary

Front Desk Coordinator/Receptionists are the first to welcome-in and the last to make a positive impression on our guests. Excellent communication, positive energy and professional kindness are necessary skills to enjoy this job. We count on each other to provide the ‘best’ customer experience for all our guests. We are in the beauty business and expect our Front Desk Coordinators to represent our company in a professional appearance.

Responsibilities

• Greet all guests with a friendly and upbeat attitude
• Check in guests and offer a beverage and neck wrap (where applicable)
• Enter service providers tickets in the computer and ensure all charges are accurate for the services received
• Handle all cash and credit transactions to complete client’s service
• Answer incoming phone calls with a friendly and professional greeting
• Schedule all appointments, making sure to pay attention to any service provider notes & instructions
• Determining which service provider should work with each client based on their preferences or special requests
• Be familiar with the services and products that we offer; attend paid education as necessary
• Ensure that all client paperwork is up to date (health history forms, skincare questionnaires, consent forms)
• Sanitize and clean the front desk and reception area
• Help with other light housekeeping tasks as needed (loading/emptying dishwasher, switching laundry loads, folding laundry, etc.)
• Assist with putting away product on delivery days
• Be familiar with all salon procedures and policies (cancelation policy, consent forms, etc.)
• Complete confirmation calls for services 48 hours in advance, make sure to inform guests of any updated or changed policies
• Maintain a professional appearance

Qualifications

Salon and Spa experience (preferred)

Strong organizational skills and attention to detail

Enjoys working with creative team and communicating with customers

Positive and happy attitude to ensure excellent customer experience

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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