Job description

FRONT DESK: MORNING & SWING SHIFT

JOB SUMMARY: Morning/Swing shift responsibilities include balancing duties, daily paperwork, and shift reports. While completing these duties, these shifts will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs and also daily cleaning.

ESSENTIAL FUNCTIONS:

• Greet customers as you see them, speak politely, and assist customers
• Demonstrate a thorough knowledge of hotel information including, but not limited too, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.
• Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.
• Operate a cash register and maintain an accurate and organized drawer.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.
• Receive, input, retrieve and relay messages to guests, as needed.
• Perform daily balancing of in-room video and long-distance telephone services..
• Complete daily task list.
• Perform room key inventory.
• Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff.
• Maintain a safe facility and use safety first practices to remain accident-free.
• Other duties as assigned by your manager.

Job Types: Full-time, Part-time

Pay: $15.74 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

COVID-19 considerations:
To keep our staff safe we have applied a sneeze guard, offer hand sanitizer, gloves and masks are available to our staff.

Work Location: In person

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