Job description
We are looking for a front desk manager to oversee the front desk operations of the Comfort Inn Lafayette, IN. In this role, you will be required to greet and welcome guests; solve any guest challenges, manage guest reservations and team member requests, and ensure that the property is professionally maintained.
To be a successful front desk manager, you should possess strong time management, communication and organizational skills. Our ideal candidate should possess exceptional customer service and strong leadership skills with a willingness to accept additional tasks as assigned and be open to a varying schedule.
Front Desk Manager Responsibilities:
Front Desk Manager Responsibilities:
- Defining and implementing front desk objectives and procedures.
- Training staff and managing the shift schedules.
- Tending to guests' complaints and questions while always providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Supervising team members and all front desk activities.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records.
Front Desk Manager Requirements:
- High school diploma or GED.
- A minimum of 6 months of experience as a front office supervisor.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
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