Job description
About Finity
Finity Communications, a leading provider in health intelligence and engagement solutions, seeks a full-time Wellness Services Call Center Representative to join our team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.
About the Role
The Wellness Services Call Center Representative is responsible for providing excellent customer service to the participants of several different health and wellness programs. The successful candidate will:
- Conduct outbound calls for our health and wellness incentive programs
- Summarize each call accurately and effectively by taking detailed notes
- Listen attentively to member questions and concerns; respond promptly with a resolution according to company guidelines
- Register members to wellness programs, administer health assessments, and conduct retention campaigns
- Assist members with navigating our wellness portals and ordering catalog items
- Manage multiple software interfaces for different wellness programs
- Follow best practices regarding HIPAA laws and protection of member’s PHI
- Candidate must be willing to work PST business hours
Hours: Monday – Friday 8:15am – 5:15 pm Pacific Standard Time (West Coast)
Salary: $19.25/hour
What We Offer
Our compensation package includes:
- Competitive paid time off benefit
- Comprehensive medical, dental, vision, paid short- and long-term disability, paid life insurance, supplemental insurance, and company contribution to HSA account
- Professional development or tuition reimbursement funds
- Paid parental and donor leave
- 401(k) with company match
All employees must comply with HIPAA & HITRUST security requirements.
Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.
Requirements:Qualifications
- At least one year of customer service experience in a remote outbound call center setting
- Performance-driven, able to meet daily and monthly goals
- Flexibility to work with different programs and interfaces, including Five9 and Teams
- Must be comfortable with a high volume of outbound calls
- Ability to remain professional and composed during each call
- Great attendance record and punctuality
- Ability to type at least 65 WPM
- Interest in health and wellness is highly recommended
- Must be able to use computer/monitor throughout the course of the work day
- High-speed internet connection required (at least 50 mbps)
- Must have a quiet, distraction-free space to work
- Bilingual in English/Spanish a plus
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