Job description
Group Travel Advisor – Dedicated Team - Remote
Position Overview
Responsible for the successful completion of comprehensive, accurate, and cost effective group travel arrangements in a dedicated environment, while adhering to company policies for travelers, as well as utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This is a remote, part-time position M-F 1:00pmEST to 5:30pmEST.
Responsibilites:
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Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail
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Operates within detailed client travel policies and procedures
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Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
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Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
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Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
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Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
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Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
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Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
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Engage with meetings and events team, meeting planners, and airline sales and support staff.
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Performs other duties as assigned
Qualifications:
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Extensive domestic and international group air experience
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Proficiency with international fares, routings, and required traveler documentation
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3-5 years group or corporate air experience
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3-5 years of GDS computer skills on Sabre system required.
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Must demonstrate thorough travel industry knowledge
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Ability to meet and exceed required performance standards
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Excellent customer service skills required
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Excellent verbal and written communication skills required
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Knowledge of Outlook skills and basic Microsoft platforms
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer
About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 11th on Travel Weekly’s Power List. For more information, visit www.dt.com.
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