Job description

Hotel Front Desk Job Description Template

We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area and stay up-to-date on attractions that may be of interest to guests.

Hotel Front Desk Responsibilities:

• Checking guests in and out.
• Receiving and managing reservations made online and telephonically.
• Verifying guests' payment methods and Identification during check-in.
• Assigning rooms to guests and informing them of any current restrictions honored by the hotel.
• Organizing transport services for guests at their request i.e. Taxi service.
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
• Communication with housekeeping and maintenance throughout your shift to ensure all rooms are in working order.
• Preparing housekeeping and maintenance reports.

Hotel Front Desk Requirements:

• High school qualification or equivalent
• Previous hospitality experience would be advantageous
• Strong written and verbal communication skills
• Well-presented and professional appearance
• Competency with Microsoft Office
• Ability to learn on the job
• Excellent customer service skills
• Must be able to work with limited supervision
• Must have flexible hours
• Must be able to read and write in English
• Reports to the General Manager

Job Type: Part-time

Pay: $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: One location

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