Job description

Ski-in Ski-out Property - Work with us and you can ski at lunch or before/after work!

We are looking to expand our team with people who would like to work at our front desk as a guest services agent. We are looking for people who are energetic, motivated, and detail oriented. Full-Time or Part-Time, open availability preferred.

Detailed Job Description

The guest services agent will assist the guest throughout all aspects of their stay. Complete pre-arrival preparation, guest arrival and departure process, and coordinating other guest activities during their stay. This position is a front-line customer service role and requires strong interpersonal communication skills in interacting with guests, owners, management, and vendors. The Guest Services Representative must also be able to handle a fast pace work environment while maintaining a high standard of service.

Job Responsibilities

• Deliver exceptional service to our guests and owners to provide memorable vacations.
• Develop knowledge of all aspects of the guest service department and its products, services, policies and procedures.
• Complete guest arrival and departure process including checking guests in and out and providing property tours.
• Complete pre-arrival preparations and check-in documentation.
• Assist guests with dinner reservations, activities during stay, massage appointments, ski rentals, lift tickets, transportation, etc.
• Develop knowledge of rental units at Bear Claw and Edgemont to assist with lodging reservations, including communicating via email and telephone.
• Assisting with shuttle, shuttle dispatch and bell service.
• Office administrative duties occasionally.
• Attend to minor maintenance and housekeeping issues that may arise. Assist with other facility preparations.
• Perform other duties as assigned.

Job Qualifications

• Education: High school diploma or general education degree preferred.
• Work Experience: Experience in guest services required. Experience in vacation rentals, front desk, hospitality, hotel management preferred. Experience with Streamline software preferred.
• Licenses/Certifications: Valid drivers license preferred. Hotel certifications encouraged.
• Knowledge, Skills, Abilities: Excellent customer service, interpersonal, and written communication skills. Must be organized and work well in a fast paced environment. Comfortable working on computers and learning new software. Ability to work independently and on a team, multi-task and problem solve. Must maintain professional demeanor at all times.
• Working Environment: Works primarily in a typical, climate controlled office environment but is not limited to sitting, standing and walking both inside and outside the buildings. Extended work hours and work on weekends and holidays required.
• Essential Physical Requirements: Standard physical activity includes, but is not limited to, sitting, standing, and walking activities. Essential and marginal functions require maintaining physical conditions necessary to carry/lift/push.'

'Work Location: One locationWork Remotely No

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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