Title: Hardware Maintenance Support Technician Level 1

Location: Denver International Airport, CO

“Instantly recognizable” is the best way to describe Denver International Airport. Would you like to be part of a team working inside that iconic structure? Would you like to know what is going on in the background when an airline agent says “our system is currently down”? Then please read on!

FLSA Status and Hours: This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are overnight from 8pm to 5am.

Position Overview: Provides basic onsite hardware maintenance support at the airline incident location, when notified by the Service Desk, for troubleshooting, such as printer configurations, break/fix replace and repair, general repair of hardware and escalation to L2 and/or L3 support. L1 trained technicians solve known problems and fulfill service requests by following scripts/instructions. Also, when required, escalate the issue to IT application support or call third party vendor maintenance, as instructed and needed. L1 Technicians also provides a significant amount of regular, targeted, and thorough Preventative Maintenance services.

Basic Requirements:

• Experience of customer service environment.
• Demonstrated focus on customer service.
• Ability to negotiate security checkpoints and screening x/ray access points without assistance.
• Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training.

Preferred Qualifications:

• Knowledge of relevant applications such as MS Office Suite, MS Windows 7/10.
• Familiar with LAN/WAN concepts, experience with networking equipment.
• Experience working in airports is preferred, but not a requirement.
• ITIL Foundations training/qualifications advantageous.

Benefits:

• 401K including an employer match
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture: We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.