Title: Head of Accommodation Based Services

Location: South West

Salary: £45,992.41to £51,147.93 per annum

Hours: 35hrs per week

Contract: Fixed Term Contract until 31/12/23

We are looking for an ambitious Head of Accommodation to be part of the Rethink Mental Illness Leadership Group and have responsibility for leading a cluster of housing services, including CQC registered services.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

How you will make a difference

As Head of Accommodation Based Services, you will be responsible for a group of services across Devon, Somerset and Gloucester (one of which is CQC registered). You will directly line manage seven managers across these services, three in Devon, three in Somerset and one in Gloucester. The range of service types includes CQC registered supported living, commissioned support, intensive housing management supported accommodation and outreach support. Your role is defined as Field Based so you will work from home and travel to each of your services including overseeing Rethink Reconnect service which is a unique service offering outreach support to individuals with dementia

• You will provide leadership for the housing and registered services portfolio, ensuring the services consistently deliver high quality, person-centred care and support.
• You will oversee the development and implementation of financial plans and budgets, ensuring all services are sustainable, financially viable and delivered within budget, while promoting organisational efficiencies. Effective management of income through proactive management of voids, rent and service charges, in line with organisational KPIs
  • Service user satisfaction
  • Health and Safety compliance
  • Internal/external verification
  • Contractual compliance
• You will work with colleagues to develop and manage the Charity’s quality systems, outcomes framework, policies and procedures within accommodation services to ensure consistent performance management in line with good housing management practice and CQC regulation.
• You will ensure full compliance across the services you lead with Rethink Mental Illness safeguarding and risk management practices, ensuring that all services operate within the policies and procedures that have been approved by senior management.
• You will ensure compliance with legal, regulatory, ethical and social requirements, ensuring an effective organisational approach to health and safety, effectively mitigating risks, and that the promotion of equality of opportunity, diversity and inclusion within Charity policies and procedures is fully adhered to across the housing services portfolio.

What we are looking for

• Through leadership you will embed a culture in services that demonstrates Rethink Cares and reflects Rethink Mental Illness’ values of Understanding, Expertise, Commitment, Hope, Passion, Equity and Openness.
• You will have management experience of delivering complex social care/NHS service contracts in housing services.
• You will have an excellent understanding of good housing management practice.
• You mobilise / transition/implement large-scale new services.
• You will evidence achievement of high-performance management in line with organisation expectations.
• You will have experience of working in the care sector and can credibly and confidently represent the Charity with commissioners and other partners.
• You have experience of leading and managing a dispersed team across multiple sites.
• You will demonstrate the ability and have experience of developing and effectively managing budgets.
• You will have strong people management skills; be good at communicating with others to gain commitment, support, respect, trust and confidence.

• You will engage with and place service users, including carers, at the heart of our services.

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We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

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Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at