Head of Business Innovation and Customer Experience
Job description
Want to make a difference through driving and leading our Customer Experience and Business Innovation team and function across the NHS Business Services Authority, then we would really like to hear from you.This is an exciting opportunity for someone who has a proven track record of leading customer experience and business innovation initiatives to join our team on a 12 months fixed term basis- secondments to this role will also be welcomed.
At the NHSBSA you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - "To be a catalyst for better health".
This role is pivotal to one of our key Strategic priorities, to continue to focus on improving our customer experience, ensuring we deliver on our Customer Strategy & Charter commitments and deliver value to all we serve.
Working with colleagues, with customers, patients, citizens and partners in mind you'll have the opportunity to lead and work on innovative approaches and projects across the NHS BSA and make a real impact to people's lives.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
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