Job Title

Head of Customer Experience Product

Ref #

7605

Location

Edinburgh

Department

Banking - Other

Business Area

Banking and Group Propositions

Working time

Full-Time

Date Published

26-09-2022

Head of CX Product, Permanent

Edinburgh hybrid working

Excellent Salary & Benefits

What you’ll bring

We’re embracing an agile way of working; this Customer Experience Leadership role will join us on an exciting journey. Join us and bring your talent, expertise, and skills to join our existing colleagues and make a difference to our customers, communities, and planet.

We’re looking for you to be a key member of our Customer Experience Leadership Team. The Head of CX Product leads our Product Centre of Expertise and oversees the ongoing development of our Customer Experience Platform Teams. Balancing the technical SME experience of Product, with exceptional leadership, you’ll lead, inspire and develop a thriving Community of Product practitioners, who will work throughout the business to deliver exceptional business and customer outcomes.

You will be able to demonstrate:

• Wide and deep experience providing expert Product competence
• Experience Leading a Product Team in a scaled Agile model with capability to manage, prioritize, and track the achievement of the tasks on the backlog.
  

• 
  Strong managerial experience
• FS Experience not essential

• Work at an advanced level to remove constraints and blockers and share power by putting the needs of the employees first and help people develop and perform as highly as possible.
• Work with full competence to identify, acquire, and manage the resources (physical and human) for the project.
• Work at an advanced level to lead program related meetings, keeping focus on agenda, issues, workflow, and associated agile ceremony requirements.

The Role

• Making Product Ownership a well understood and valuable discipline within Tesco Bank by creating and vision and roadmap to evolve and optimise the practice
• Inspiring a community of Product Owners and managers to strive for continuous improvement within the practice
• Developing the individuals within the community through coaching, career development and career paths
• Defining, standardising and achieving best practice in Product Ownership across Tesco Bank (value streams and platform teams) through measurable consistency and improvements driven by agreed OKRs
• Setting the vision and roadmap for the Customer Experience platform teams
• Setting stretching strategic OKRs against this vision and leading a team to determine and deliver against aligned tactical OKRs

How to apply

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Our purpose

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.

We're on a mission to make our customers happier and more successful by putting them in control of their finances.

After 3 months in role, we provide you with a Colleague Clubcard giving you 10% off your shopping in Tesco Stores. Plus 15% off during pay weekend and 20% of F&F all year round. Pension contributions will be matched on a 1:1 basis. You can save anything from 4% of your pay which will be matched by Tesco Bank up to 7.5%. Unlock a variety of rewards and discounts as you achieve your health and wellbeing goals with Vitality.

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.