Key Accountabilities

• Leads key initiatives with senior level stakeholders (VP & above) or a large number of stakeholders (Directors) or significantly & regularly influences multiple key strategic initiatives that impact multiple sub-functions or business lines within the organization.
• Provides hands-on leadership to multiple technology teams, driving a culture of excitement and accountability that is intensely focused on the customer and business, as well as on delivering commitments.
• Plans, organizes and leads large-scale, cross-functional programs within established schedules, budgets and manpower plans; establish goals, performance standards and operating procedures for assigned functions.
• Instills an approach of accountability by setting and delivering on goals for key metrics around performance, productivity, and customer satisfaction (both internal and external).
• Establishes and maintains relationships with key global stakeholders and business partners to develop strong working knowledge of business functions and objectives. Influences teams outside of immediate organization to evolve their platforms to DevOps delivery model, using cloud-based platforms and technologies.
• Responsible for establishing our development patterns, towards a more modern, cloud-based environment. Influences other teams to adopt DevOps practices and incorporate more automation in their delivery cycle.
• Defines ways to use technology to reduce costs and improve productivity to include implementation of new software, new modules, application upgrades, customizations, enhancements, re-engineering of systems and business process engineering.
• Directs, monitors and mentors on methodology, tools, templates, standards, policies and procedures.

Key Skills & Experiences

Education –

• Bachelor’s or master’s degree with progressive work experience in Computer Science/MIS/IT, Business Administration or Engineering or related field OR an equivalent combination of education and work related experience.

Experience –

• 12+ years progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies or processes related to the position, as well as 7+ years of demonstrated experience establishing organizational structure and allocation of duties through management of subordinate teams.
• Extensive experience in medium- large scale strategic partnerships including Vendor Management and navigating and managing Statement of Work (SOW) Relationships.
• Experience with global offshore solution delivery models.

Skills and Knowledge

• Requires advanced business knowledge, general management, and leadership capability to lead business or functional teams.
• Understands technologies across one or more IT functions or services and possesses broad technical expertise in the area(s) led and the ability to identify and leverage technical experts.
• Knowledge of industry standards and practices.
• Accustomed to working in an Agile delivery model and can lead a team to adopt best practices in this space.

Specific Technical Skills and Knowledge in one or more of the following areas –

Technology Operations Experience

• Demonstrated experience and knowledge in Unified Compute, End User Services, IT Help Desk, Network Administration, IT Services Management and Product Engineering
• Experience in leading multi-disciplined work teams in the development, implementation, and maintenance of large-scale integrated systems including multiple networks, security, hardware and software platforms.
• Demonstrated technical knowledge of modern hosting environments and cloud services, virtualization, storage, networks, security, and hardware capabilities.
• Strong technical knowledge of computer languages, applications, operating systems, terminology, communications, networks, and hardware capabilities.
• Demonstrated knowledge of system integration across multiple platforms

Applications Development Experience:

• Demonstrated experience and knowledge in Application Portfolio Management, Solution Architecture, Application Design and Development, Application Support and Optimization and Business Strategy Enablement
• Practical application of software development lifecycle concepts and procedures.
• Strong software development skills related to design principles and tenants.
• Understanding of scale, latency and large system design.
• Experience in web centric and Java based solution delivery.
• Demonstrated Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS) cloud environment knowledge and experience.
• Experience with cloud technologies and building/migrating applications using cloud-native services.
• Proven experience transforming applications in a DevOps framework, championing automation in testing and deployments as well as optimizing organization models for such.

Enterprise Services Management Experience:

• Demonstrated experience and knowledge in Enterprise Architecture, Technical Shared Services, Data Delivery Services, Master Data Management strategies, Data Architecture and Modeling, Testing Standards, Governance and End-to-End Support