Wage/Salary: $43,000 - $46,000

Position Summary :

Single Stop seeks a full-time Healthcare Navigator to join its New York State Department of Health (NYS DOH)-funded Navigator program. As part of the Affordable Care Act (ACA) implementation, Single Stop's Healthcare Navigators provide in-person, competent, individually appropriate and "disability accessible" education, health insurance application assistance and enrollment to individuals, small businesses and small business employees through New York State of Health, New York's official health plan marketplace website (the Marketplace). This position requires providing direct services across various Single Stop sites in the Harlem community, to conduct outreach to potential applicants and to counsel clients through the application and enrollment process. The Healthcare Navigator will be responsible for outreach to potential applicants, screening, counseling clients through the application process, follow up, healthcare education and ensuring enrollment. Strong communication and language skills are necessary.

Essential Job Functions:

• Providing in-person health insurance enrollment services to potential enrollees.
• Educating potential enrollees about the Marketplace and the types of health insurance programs offered through the Marketplace, including Qualified Health Plans (QHPs), supplementary plans available through the Marketplace (if offered) and/or into Insurance Affordability Programs (Medicaid, Child Health Plus, the Essential Plan, and financial assistance for QHPs).
• Completing new and renewal health insurance applications through the Marketplace website.
• Assisting potential enrollees with grievances, complaints or questions regarding their health coverage or a determination related to their coverage.
• Providing information in a fair and impartial manner which is individually appropriate, and "disability accessible," for the populations being served under the Marketplace, including individuals with limited English proficiency.
• Traveling to different Single Stop sites daily, build strong working relationships with site staff and management, conduct internal outreach and work with site staff to identify uninsured clients and provide application assistance.
• Being able to work in a high-paced and performance-based environment. Being responsible for meeting Single Stop's programmatic goals and individual targets as it relates to application completion and enrollment.
• Participating in NYS DOH and Single Stop trainings and meetings. Maintaining strong expertise in public and private health insurance eligibility, application and enrollment.
• Ensuring that follow-up with both clients and the Marketplace Call Center/NYS DOH occurs regarding referrals and outcomes.
• Ensuring the proper documentation of all program outcomes is tracked through Single Stop's reporting system in an accurate and timely manner.
• Assisting in program research, development and assessment and participates in ongoing trainings, typically on-site, and contributes to peer learning systems.
• Complete up to 150 annual insurance enrollment cases for residents in NYC Housing Authority (NYCHA) developments and other residents of East and Central Harlem
• Complete up to 450 health insurance navigation cases annually for residents in NYC Housing Authority (NYCHA) developments and other residents of East and Central Harlem
• Facilitating and evaluation educational workshops that include or are related to the following topics: prescription drug coverage and over-the-counter drugs discount programs, health insurance options and enrollment, and Patients' Bill of Rights and Health Advocacy
• Developing and conducting high quality educational workshops to help East and Central Harlem residents understand their health insurance and rights to health care via the Patient's Bill of Rights
• Developing and updating an annual multi-pronged outreach plan for promoting insurance literacy.
• Perform other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
  

Experience and Education:

• Bachelor’s degree in social work or related field; or associate degree with several years of equivalent experience.
• Bilingual Spanish/English required.
• Intermediate to advanced computer skills; fast learning ability to use new technologies and systems.
• Flexibility to work from different locations (and in different boroughs) daily and carry over 5 lbs. of equipment from site to site.
• Ability to adjust work schedule and hours on short notice.
• Experience working with large and/or diverse client populations strongly preferred.
• Experience with and commitment to working with low-income families and individuals.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management, organizational and computer software skills.
• Entrepreneurial spirit.
• Strong commitment and interest in health reform.
  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer

Mission: To build pathways out of poverty by leveraging partnerships and technology to connect people to existing resources, all through a unique one-stop shop.

Fueled by state-of-the-art technology, a world-class staff, and our education and nonprofit network partners, Single Stop’s vision is for every individual to have access to opportunities for achieving the American Dream. We are working to connect the 46 million individuals living in poverty to untapped local, state, and federal dollars and benefits to put them on the road to economic stability and prosperity.

Single Stop joined The Fedcap Group in 2017.

Website: www.singlestopusa.org