Job description

Title: (Home Health) Agency Support Coordinator

Schedule: Full Time – 40 hours per week

Location: Rancho Cordova, CA (onsite, no remote) (with occasional business travel required. No out-of-state, no overnight stay)

Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Holiday Pay, Paid time off, Flexible schedules

Position Summary:

• Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.
• Provide outstanding support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:
• Uploading additional patient information
• Process Provider orders
• Process visit authorization
• Supply disbursement
• Clinician schedules
• Agency coordination
• Answer and coordinate phone calls and messaging.
• Ensure appropriate interdepartmental communications to support essential agency activities.
• Ensures patient referrals are processed timely and per policy.
• Establishes and maintains positive working relationships with clients and team members.
• Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.
• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
• Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.
• Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.
• Other duties as assigned to support agency projects and initiatives.

Minimum Qualifications

• Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.
• Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.
• Basic knowledge of medical terminology is preferred.
• Able to deliver effective results and meet tight deadlines and targets.
• Excellent customer service and communication/interpersonal skills.
• Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.
• Ability to communicate orally and in writing to minimize confusion and additional concerns.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rancho Cordova, CA 95670: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Knowledge of MS Office: 1 year (Required)
• Basic knowledge of medical terminology: 1 year (Preferred)
• medical setting in patient care or administrative role: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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