Job description
KEY RESPONSIBILITIES:
- Provide guests with menus
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfers calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
- Hold the guest as the most important priority at all times
- Enthusiastically greet the guest making eye contact and smiling
- Ensure takeout orders are entered in the POS system accurately
- Collect payment from the guest
- Assemble the order checking for accuracy
- Deliver the order making eye contact and repeating the order number and prepared food items
- Thank the guest and invite to return again
- Communicate guests feedback to restaurant management
- Educate guests on products offered
- Resolve guest concerns with respect and a sense of urgency
- Understand in store marketing promotions
- Execute new product rollouts including selling to guests and product execution
- Utilize cash control procedures
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