Job description

Hyatt Place Kent Narrows & Marina, located in Grasonville, Md. is the newest hotel on the Eastern Shore boasting 120 water views rooms and 7,000 square feet of meeting space. We are seeking a General Manager to oversee all operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position directly reports to the Vice President, Operations.

Team Member Benefits:

· Medical, Dental and Vision

· Employer Paid Life Insurance

· Other Supplemental Benefits

· Employer Matched 401K

· Hotel Room Discounts across multiple brands

· Enhanced paid vacation, sick time and holiday pay

GM DUTIES AND RESPONSIBILITIES:

• Oversee the overall operations of the hotel
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and brand standards.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reportson a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels/resort revenue through innovative sales practices and yield management programs.
• Act as a final decision maker in hiring a key staffs.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Embraces TKo’s Culture of CARE and creates this culture within the hotel
• Actively engaged in the sales process and takes part in new client acquisition along with the sales team
• Responsible for operating the hotel within the Occupational Health & Safety Act, fire regulations and other legal and regulatory requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with extensive hotel and restaurant experience with a hands-on leadership style. Available to work when needed, including weekends, holidays, and nights. At least 3 years’ successful experience managing a branded upscale/boutique full service hotel.

EDUCATION:

A university degree in hotel management or a related field is preferred. Experience in the opening, managing or re-positioning a hotel with a successful track record. Excellent computer system skills.

Job Type: Full-time

Pay: From $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kent Narrows, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 5 years (Preferred)

Work Location: One location

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