Job description

Hotel Reservations Agent - Hiring Immediately

Full-Time or Part-Time || Up to $17/Hr || Great Benefits

Hotel Swexan Opening Soon in the Harwood District!

Who We Are

Harwood Hospitality Group introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hotel Swexan. Hotel Swexan is a new luxury destination with an uncompromising mission that values experience above all. It draws inspiration from the world’s greatest cities to create something completely new. Classic and contemporary, the Hotel Swexan is a twist on conventions.

Hotel Reservations Agent Benefits (Full-Time):

• Comprehensive Health Insurance
• Voluntary Benefits
• STD and LTD
• 401k
• 10 days of PTO
• 50% off Discount at all Harwood Concepts

Part-Time Benefits

• 50% off Discount at all Harwood Concepts
• Medical Essential Coverage Plan

Hotel Reservations Agent Responsibilities:

The Hotel Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

• Manage all incoming reservation requests and cancellations via phone, email, etc.
• Input group room details into Opera from Sales team as needed.
• Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
• Remain up to date with hotel information, local attractions, restaurant, and transportation options.
• Receive and respond to phone/email messages in a timely manner.

We’re Excited About You If You Have:

• Experience in a luxury hotel preferred.
• High School diploma or equivalent
• Excellent communication skills- speak, read and write fluently in English; Bi-lingual is a plus.
• Ability to work a flexible schedule to include weekends and holidays.
• Experience utilizing Opera is a plus.

Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: Up to $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Experience:

• luxury hotel/property (Preferred)
• OPERA (Preferred)

Work Location: In person

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