Household Support Fund Coordinator

Birmingham

Salary - £24,250 - £26,100 per annum - depending on skills and experience

Contract type - Fixed Term - until March 2023

Working hours - Full Time - 37 hours

Closing Date - 19 December 2022

Interview Date - TBC

About us

In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.

As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.

We are committed to providing great homes and care, in a great neighbourhood, with great service.

About the role

We are now recruiting for a Household Support Fund Coordinator on a short term basis.

You need to provide contact, advice and guidance to families and professionals the team works with in the Birmingham Children`s Partnership. This specifically includes supporting the co-ordination of Household Support Fund applications, the support of partner neighbourhood hubs/trusted partners, the arrangement of community advice and support events, and general marketing

You need to link grant applicants with wider support through signposting and Family Connect Forms - liaising directly with the locality based early help teams.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You need to have excellent customer service skills.

You need to have experience of managing competing demands.

You should have awareness of inclusion & diversity issues & the implications for different people. You need to have the ability to be pro-active and solution focused in gather relevant information from a variety of sources to enable good decision to be taken.

You need to be able to identify several options to solve the cause of a problem and analyse the pros and cons of each option to arrive at a sound decision.

You need to have team work, communication, prioritisation, professional boundaries and respect.

You need to be responsible for management of direct payments and grant payment tracking.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.