Job description
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We’re looking for a Manager of Inside Sales responsible for executing Lawson’s inside sales strategy. The ideal candidate will have a strong background in B2B sales, sales leadership, and demonstrated success in a faced-paced, dynamic, high growth inside sales call center environment.
Our corporate headquarters is located in Chicago, IL. This role operates on a hybrid work model; employees spend two days working in the office and three days working remotely. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.
Responsibilities:
- Leads the inside sales teams to meet or exceed all sales goals established by executive leadership.
- Fosters a high-performing and energetic culture that instills a feeling of inclusion and belonging.
- Hires, develops, coaches and mentors, appraises, and rewards staff based upon job responsibilities and results.
- Supports and influences the go-to-market strategies and operational optimization for the inside sales team.
- Drives inside sales growth, achieving overall performance metrics (revenue, retention, forecast, and employee satisfaction, etc.)
- Manages overall sales team processes and assists in setting appropriate metrics for sales funnel management.
- Plans and manages at both the strategic and operational levels.
- Other duties as assigned.
Qualifications & Requirements:
- Bachelor’s degree with 7 years related experience and/or training, including a management role, preferably in the inside sales field, or an equivalent combination of education and experience.
- Understanding of the sales process from lead to close to ongoing account management, with previous experience working in B2B industries preferred.
- Work experience as an Inside Sales functional leader required with 5+ years of inside sales experience with similar CRM experience.
- Operational and analytical abilities with the ability to leverage multiple data sources to inform decision making as well as develop new insights to drive operational strategy and revenue growth.
- Experience using enterprise CRM solutions required with the ability to create reports.
- Strong interpersonal skills with excellent written and verbal communications skills with the ability to work well in a diverse team with a dynamic and changing environment.
- Strong leadership skills with prior experience managing employees and the ability to coach to successfully drive sales over phone, email, video, and modern demonstration tools.
- Experience in call coaching to improve sales rep performance and customer experience.
- Ability to lead multiple projects and activities with attention to detail.
- PC literacy in word processing and spreadsheet application.
- Knowledge of the SAP operating system.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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