Job description
Responsibilities & Qualifications:
The Installation Desktop Technician is responsible with assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
WORK AUTHORIZATION/SECURITY CLEARANCE
OTHER DUTIES
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
RESPONSIBILITIES
- Provide a high-level of customer service to all customers including effective communication.
- Installs, configures, and upgrades computer hardware and software which includes the migration of data.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.
- Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
- Support Windows 10, Mac OS, iOS, and Android.
- Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
- Perform delivery of IT Equipment as well returning to stock of equipment.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
REQUIRED QUALIFICATIONS
- Associates degree in a computer centered discipline.
- 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
- Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites.
- Advanced level experience in MAC/PC hybrid environments including mobile devices.
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
- Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch a plus.
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
- Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
- Excellent diagnostic and problem-solving skills.
- Proven analytical and problem-solving abilities
- Ability to effetely prioritize and execute tasks in a high-pressure environment.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
- Must be able to lift to 50 lbs.
- Keen attention to detail.
- Team oriented and skilled in working within a collaborative environment.
- Strong verbal and written communication skills.
- Required to be onsite Monday through Friday, 8am-5pm.
- Must be able to pass Public Trust background check.
- Must be a U.S Citizen
CERTIFICATIONS (minimum of 1 required)
- MCSA
- ACSP
- AMIT
We are seeking a
Installation Desktop Technician to join our team supporting the Senate ITSC in Washington, DC.
The Installation Desktop Technician is responsible with assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.
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Additional Job Information:
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington, DC - onsite M-F 8am-5pm
- Type of environment: Office
- Noise level: medium
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Must be a U.S. Citizen
Must be able to pass Public Trust background Check
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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