Southwest Behavioral and Health Services is seeking a dedicated and detail-oriented IT Business Analyst who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, has excellent communication skills, problem solver and is self-motivated. Do you meet all those criteria’s? If so, you may be the person we are looking for to join our dynamic IT team!

Job Preview at a Glance:

The IT Business Analyst (ITBA) works as a liaison between key business stakeholders and the Information Technology (IT) department. It reports to a Director of Project Management. BSAs are responsible for working with stakeholders to understand their business needs and working with IT partners to implement solutions that meet the business needs, goals and objectives. BSAs play a critical role in defining business solutions and place particular emphasis on the following:

Location & Schedule: This is a Monday through Friday Schedule with 60% working remotely. The position requires to reside in the Phoenix Metropolitan area. This is not a full remote job. The position reports to the IT Department located in the Administration Building on 3rd Street and Osborne Rd.

Salary: Starting Salary $65,000.00

Responsibilities:

• Works with stakeholders/functional areas to identify and understand their needs and concerns and understand the environment in which they work.
• Transforms business needs into clearly defined requirements that can feasibly be tested and implemented in a solution.
• Defines project scope and recommends alternative solution approaches.
• Performs Business Analysis Planning and Monitoring activities including: 1) identification of stakeholders, 2) selection of business analysis techniques and the process that will be used to manage requirements and 3) identification of how to assess the progress of the work across all levels.
• Works with stakeholders to document as-is and to-be business processes by creating UML diagrams.
• Develops, writes and communicates business requirements documentation and ensures appropriate stakeholder sign-off.
• Provides mentoring, training, and problem-solving assistance to other team members.
• Assist team members with system administration and reporting.
• This position is a hybrid role where there will be some projects that may require in office interaction.

Education & Qualifications:

• Effective performance in this position requires a minimum of bachelor’s level degree in business, accounting, management or computer information systems and/or work experience equivalent
• 2 years’ experience as a business or solutions analyst
• Strong team building skills and ability to motivate team members. Previous experience in the behavioral health care or healthcare preferred.
• Preferred:
  • Certified Business Analysis Professional (CBAP®) or Certified Competency in Business Analysis (CCBA®)
  • Experience with SQL
  • Experience in Jira/Confluence

Benefits:

Southwest Behavioral and Health Services offer full time employees’ low-cost medical insurance and 100% company paid dental, short term disability, long term disability and life insurance for employees. 3.3 weeks of PTO your 1st year of employment, with increased accruals after 2, 5 and 10 years of service and 10 paid holidays. We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account. We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs. Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

• Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
• Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 2 year(s): Business or Solution Analyst

Education

• Bachelors or better in Business Administration or related field